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Mercier Consultancy Group

Dutch Speaking Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • A valid European Union passport is mandatory.
  • Demonstrated passion for the luxury goods industry and an eye for detail.
  • Excellent communication skills and the ability to convey a high-end service experience.
  • Readiness to work remotely in Greece.

Responsibilities

  • Represent Pandora as a brand ambassador and uphold the values of the luxury goods industry in every interaction.
  • Provide concierge-level support to Dutch-speaking clientele via phone, email, and chat.
  • Assist customers with bespoke product inquiries, order management, and exclusive loyalty program benefits.
  • Resolve complex inquiries with technical proficiency to maintain high customer satisfaction.
  • Participate in continuous brand training to stay updated on new product collections and jewelry craftsmanship.
  • Maintain superior quality assurance standards.
  • Foster long-term client relationships through proactive, professional, and empathetic communication.

Desired Qualifications

  • Previous experience in premium retail or high-touch customer support is highly preferred.

About the Company

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