Senior Manager - Sales & Retention Strategy
No salary listed
Expert
Bachelor's
Malaysia
In Person
Growth & MarketingGrowth Marketing
About the job
Requirements
- Possess a bachelor's degree in Business, Marketing, Data Analytics, Telecommunications, IT, or Communications, or equivalent.
- Have a minimum of 10–15 years of relevant experience in customer lifecycle management, retention marketing, or go-to-market strategy, leveraging omnichannel engagement such as email, SMS, app push, and in-app messaging.
- Have proven experience developing and executing data-driven customer retention and loyalty strategies, with measurable impact on churn reduction and customer satisfaction.
- Have strong analytical and problem-solving skills, including the ability to interpret complex data sets and translate insights into actionable strategies.
- Have leadership and project management capabilities, with experience leading cross-functional initiatives or managing teams.
- Have communication and stakeholder management skills, including the ability to influence decision-making across departments.
- Develop strategic relationships and networks across the organization, foster effective team communication, build consensus, and share information for mutual benefit.
- Explain complex issues clearly and succinctly, listen to and synthesize others’ ideas, and communicate using research and data appropriate for the audience.
- Understand customer feedback and needs and use this information in decision-making and solution design.
- Set strategically aligned objectives, create plans with milestones and measures, maintain high delivery standards, establish metrics, and pursue continuous improvement.
Responsibilities
- Analyze customer behavior and churn trends to identify at-risk segments and design targeted retention strategies.
- Collaborate with Customer Experience, Product, and Marketing teams to strengthen customer loyalty, engagement, and satisfaction.
- Develop and execute data-driven retention campaigns and lifecycle programs to improve customer tenure and reduce churn.
- Monitor retention key performance indicators, including churn rate, net promoter score, customer satisfaction, and customer lifetime value, and deliver actionable insights and recommendations to senior leadership.
- Lead win-back and re-engagement initiatives using segmentation, personalized messaging, and behavioral data to recover churned or inactive customers.
- Track and report retention performance across markets, customer segments, and channels, identifying opportunities for continuous improvement.
- Contribute to developing and executing go-to-market strategies for device protection solutions within telecommunications channels.
- Lead sales readiness activities during new product rollouts or market expansions.
- Align with go-to-market stakeholders to ensure consistent messaging and value propositions across customer touchpoints.
- Drive customer retention and loyalty activities for device protection and micro-insurance services with partners, using artificial intelligence solutions and omnichannel environments.
About the company
Bolttech runs a global insurtech platform that connects insurers, distributors, and customers through an API-powered, cloud-based network, acting as an insurance exchange. It enables businesses across industries—telecoms, retailers, e-commerce platforms, real estate, and financial services—to embed insurance into their customer journeys by integrating Bolttech’s technology and network. Insurance providers supply products and quotes, while Bolttech handles matching, routing, and delivery of coverage and premium quotes within the user’s brand experience. Its goal is to simplify and scale embedded insurance, leveraging a large global network and end-to-end exchange to reach customers wherever they shop or transact.
Company Size
1,001-5,000
Company Stage
Series C
Total Funding
$790.2M
Headquarters
Singapore, Singapore
Founded
2020
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Simplify's Take
What believers are saying
- ING launched bolttech-powered embedded insurance across four European markets in June 2026.
- BYD, ADVAN, and Jubilee Health expanded bolttech distribution across vehicles, devices, and health.
- September 2026 Bold Penguin and Korea launches broaden bolttech’s product surface and reach.
What critics are saying
- Embedded insurance depends on partners like ING, BYD, and Lotte Hi-Mart; churn kills volume.
- Regional leadership changes on September 10, 2026 signal execution pressure across APAC and North America.
- If big partners internalize distribution, bolttech becomes a replaceable broker layer, not a platform.
What makes bolttech unique
- bolttech runs embedded insurance in 39 markets across four continents, spanning 2026.
- Its API platform powers insurer-distributor-customer workflows for banks, retailers, telcos, and OEMs.
- Bold Penguin partnership unites commercial and personal lines, extending bolttech’s distribution moat.
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Benefits
- Flexible Work Hours