SCCM/MECM – Intune

Job Description

SCCM/MECM Management:

• Manage and maintain SCCM/MECM infrastructure while ensuring a seamless user experience during application, operating system, and update deployments.
• Design simplified deployment processes to minimize disruptions for end users.

Microsoft Intune Administration:

• Configure MDM (Mobile Device Management) and MAM (Mobile Application Management) policies focused on ease of use.
• Effectively manage devices, ensuring users can securely and easily access resources.

Microsoft Teams and M365 Optimization:

• Configure and administer Microsoft Teams to deliver an optimal collaborative experience, including seamless integration with other tools.
• Oversee the customization of M365 applications (Outlook, SharePoint, OneDrive) to enhance efficiency and user satisfaction.
• Train users on key functionalities while addressing their needs and preferences.

Enterprise Data Management (EDM):

• Ensure data organization promotes quick and intuitive access for end users.
• Collaborate with stakeholders to develop user-friendly and business-relevant data visualization solutions.

User Experience (UX):

• Adopt a user-centered approach for every deployed solution, integrating end-user feedback into design and configuration processes.
• Conduct workshops or user tests to evaluate and improve deployed tools.
• Optimize processes related to collaboration and management tools to deliver an intuitive and frictionless experience.

Security and Compliance:

• Implement robust security policies without compromising user experience, leveraging tools like Azure AD and Microsoft Defender.
• Ensure a balance between regulatory compliance and ease of use.

Weekly Application Version Reporting:

• Prepare and distribute weekly reports on the status of application versions deployed across the user environment.
• Identify outdated or incompatible applications and propose action plans for updates or replacements.
• Collaborate with IT teams to ensure all critical applications are updated in line with security requirements and best practices.

Proactive Obsolescence Monitoring:

• Implement automated processes to track application versions and highlight critical milestones (e.g., end-of-support deadlines).
• Develop an update schedule based on application life cycles and organizational priorities.

User Communication and Awareness:

• Provide advance notifications to users about major updates and changes affecting their work environment.
• Train teams on the importance of maintaining an up-to-date software environment to ensure productivity and security.

Automation of Reporting:

• Utilize tools like Power BI, Microsoft Endpoint Manager and Intune to automate the generation and distribution of reports to stakeholders.
• Ensure reports include key metrics such as:
• Percentage of up-to-date applications.
•  Applications approaching end-of-life.
•  Compliance status of devices.

Document processes, configurations, and procedures to ensure efficient system management.

Qualifications

• Expert: minimum 5 years on a similar role
• Bachelor’s degree in computer science or equivalent
• SCCM/MECM, including optimizing processes for end-user environments
• Microsoft Intun for device and application management with a focus on user-friendliness.
• Microsoft Teams and the M365 ecosystem, using a user-centric approach.
• Enterprise Data Management (EDM), including implementing user-friendly data governance and security solutions
• Proficiency in PowerShell scripting to customize and automate solutions
• UX skills to integrate user feedback and improve tool adoption
• Strong analytical and problem solving skills
• Good communication and interpersonal skills
• Experience conducting user tests to optimize deployed tools.
• English B2-C1
• Microsoft certifications such as MS-101, MD-100/101, or certifications related to EDM. - Nice to have (NTH)
• Ability to manage complex projects while considering user experience impacts. - NTH
• ITIL Foundation - NTH

Additional Information