Lead Medical Center Representative

Lead Medical Clinical Receptionist (MCR)- Premier Gastro Clyo

The Lead Medical Center Representative provides day-to-day operational support to the Medical Center Representative team while continuing to perform the responsibilities of a Medical Center Representative. This role serves as a resource and point of contact for staff, patients, and providers, helping ensure efficient practice operations, positive patient experiences, and consistent workflows. The Lead MCR supports staff training and development, coordinates daily assignments and scheduling, assists with resolving routine operational concerns, and partners with management and other team members to identify opportunities for improvement. This role promotes accountability, teamwork, and operational efficiency while serving as a supportive resource for the practice team.

Additional Lead Responsibilities:

·The Lead MCR will continue to perform all duties and responsibilities outlined in the Medical Center Representative (MCR) job description, in addition to the following lead responsibilities:

·Patient Concerns: Serve as the first point of contact for discussing and addressing patient concerns, utilizing the HEART method and escalating concerns to management as appropriate.

·Training and Development: Oversee the training of new staff and communicate updates to current staff regarding new policies, protocols, and required competencies.

·Workflow Improvement: Work collaboratively with team members to identify workflow challenges and implement opportunities to streamline processes.

·Operational Metrics: Monitor practice operations metrics and assist with identifying opportunities for improvement.

·Management Support: Assist management with assigned projects, initiatives, and operational tasks.

·Day-to-Day Operations: Address minor day-to-day operational issues and coordinate routine template changes as needed.

·Leadership and Accountability: Provide a consistent leadership presence in the office to support staff, promote accountability, and serve as a resource for team members.

·Patient Flow: Help ensure appropriate and efficient patient flow throughout the practice.

·Daily Assignments: Coordinate and assign daily tasks to team members to support practice operations.

·Office Supplies: Coordinate ordering and maintenance of office supplies for the practice.

·Staff Scheduling: Coordinate MCR staff schedules, including time-off requests and coverage needs.

·Cross-Functional Collaboration: Partner with other teams, clinical staff, and providers to optimize administrative processes and improve overall efficiency.

Additional Responsibilities: Perform other duties as assigned.

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