Development Project Manager - Salesforce & Software

Who are we?

Connect Service Solutions (CSS) is a trusted leader in providing comprehensive construction services for businesses across multiple industries. As a family of specialized companies, we deliver high-quality, cost-effective solutions in roong, paving, security, solar, and heavy civil construction. We’re committed to exceptional service, innovation, and reliability. Beyond core construction, we offer roof asset management, emergency repairs, cabling infrastructure, security assessments, and project management to support our clients from start to finish.

JOB SUMMARY 

The DEVELOPMENT PROJECT MANAGER – SALESFORCE & SOFTWARE is responsible for managing technology initiatives across both Salesforce and traditional software-development environments, owning projects from initial discovery and requirements definition through planning, development, testing, User Acceptance Testing (UAT), implementation, and post-launch review. This role serves as the primary connection between business stakeholders, developers, technical resources, vendors, and leadership, ensuring projects have clearly defined requirements, measurable objectives, realistic schedules, documented risks, and consistent communication throughout the full development lifecycle. The Development Project Manager combines strong project-management discipline with sufficient technical knowledge of Salesforce and traditional application development to effectively manage scope, dependencies, testing, releases, and technical conversations. 

JOB DUTIES AND RESPONSIBILITIES: 

1. MANAGE Salesforce and traditional software-development projects through the full project lifecycle. 
2. LEAD discovery sessions with business stakeholders to identify business needs, pain points, requirements, expected outcomes, and success criteria. 
3. TRANSLATE business requirements into clear project scope, user stories, acceptance criteria, tasks, milestones, and deliverables. 
4. DEVELOP and maintain project plans, schedules, resource requirements, dependencies, risks, and status reporting. 
5. COORDINATE work among Salesforce developers, traditional software developers, analysts, vendors, and business stakeholders. 
6. FACILITATE project kickoff meetings, requirements sessions, development reviews, status meetings, and retrospectives. 
7. TRACK development progress against scope, schedule, priorities, and expected outcomes. 
8. IDENTIFY project risks, blockers, resource constraints, and scope changes and escalate them appropriately. 
9. ESTABLISH and track project and delivery metrics to provide leadership with clear visibility into project health and performance. 
10. COORDINATE testing activities, including functional testing and User Acceptance Testing (UAT). 
11. DEVELOP UAT plans and coordinate test cases, participants, issue tracking, remediation, and business approval. 
12. MAINTAIN clear documentation of requirements, decisions, project changes, risks, issues, and approvals. 
13. COORDINATE production releases and implementation activities with technical teams and business stakeholders. 
14. ENSURE appropriate communication, training, documentation, and transition planning are completed before project closeout. 
15. CONDUCT post-implementation reviews to evaluate outcomes against original project objectives and success metrics. 
16. PROMOTE consistent project-management and software-development lifecycle practices across the development organization. 
17. SUPPORT continuous improvement of development processes, project reporting, and delivery standards. 
18. PERFORMS OTHER DUTIES AS ASSIGNED. 

EQUIPMENT OPERATED: 

Salesforce 

Project-management and development tracking tools (backlog, sprint, issue, and release tracking) 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Knowledge of project-management methodologies, including Agile, Scrum, Kanban, Waterfall, or hybrid approaches. 
• Knowledge of the full software development lifecycle, from discovery through implementation. 
• Knowledge of requirements gathering, scope definition, scheduling, and risk management. 
• Ability to create and track project metrics, delivery metrics, milestones, and key performance indicators. 
• Ability to manage multiple projects and competing priorities. 
• Ability to communicate effectively with executives, business users, developers, analysts, and external vendors. 
• Skilled in organization and documentation. 
• Skilled in problem-solving, facilitation, and decision-making. 

Requirements

MINIMUM QUALIFICATIONS: 

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field, or an equivalent combination of education, certification (e.g., PMP), and experience 

Four (4) years of project-management experience supporting software-development or technology projects. 

Demonstrated experience managing Salesforce development projects and traditional software or application-development projects. 

Experience managing projects across the full software development lifecycle, from discovery through implementation. 

Experience with requirements gathering, scope definition, scheduling, risk management, and stakeholder communication. 

Experience planning and coordinating User Acceptance Testing (UAT). 

PREFERRED QUALIFICATIONS 

Salesforce Administrator, Platform App Builder, Business Analyst, or related Salesforce certification 

PMP, CAPM, Certified ScrumMaster, or comparable project-management certification 

Experience working with Salesforce Flows, Apex development, integrations, releases, and Salesforce environments 

Familiarity with software-development concepts, APIs, databases, integrations, version control, and deployment processes 

Experience with project-management and development tools used for backlog, sprint, issue, or release tracking 

Experience managing third-party development vendors 

Experience defining operational or business-value metrics in addition to traditional project-delivery metrics 

SPECIAL QUALIFICATIONS 

Must pass a criminal background check 

Must be AGILE. The ability to hold yourself and others Accountable, have a personal Growth mindset, ability to act with Integrity, ability to demonstrate Leadership attributes to motivate and support coworkers, and practice Everyday Improvement.  

WORK CONDITIONS:  

Works in a heated and cooled office environment. 

The above describes the general content and requirements for this job. It is not intended to be an all-inclusive list of duties, responsibilities, or requirements.