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Federal Sherpa

Junior Technical Support Admin - MCTP

System Administration +1Confirmed live in the last 24 hours
Full-timeLeavenworth, KS, USANo salary listed

About the Job

Requirements

  • An associate's degree in Information Technology, Computer Science, Software Engineering, Information Systems, Engineering, or a related technical field, or equivalent experience.
  • Meet and maintain DoDM 8140.03 qualifications for the assigned DoD Cyber Workforce Framework roles: Primary Technical Support Specialist; Secondary System Administrator and Product Support Manager; Intermediate proficiency level. If not qualified at hire, obtain qualification within 12 months and maintain applicable qualifications and annual continuing professional development requirements.
  • At least one year of experience with military training and training support.
  • At least one year of experience integrating training environments, planning architectures, and stimulating Army Mission Command Information Systems for unit training events and distributed exercises.
  • At least one year of experience performing system enhancements and installing software updates.
  • Proficiency with JLCCTC applications such as WARSIM, JDLM, and FIRESIM, or equivalent constructive simulation tools, as applicable to assignment.
  • Working knowledge of Windows and Linux administration; VMware or Hyper-V virtualization; storage, backup, and recovery; and hardware and software installation and maintenance.
  • Solid networking fundamentals, including TCP/IP, routing, switching, VLANs, VPNs, and secure LAN/WAN operations.
  • Familiarity with DoD configuration, cybersecurity, and patch-management processes, including DISA Security Technical Implementation Guides and Security Content Automation Protocol.
  • Strong analytical, troubleshooting, configuration-management, and technical-documentation skills.
  • Excellent oral and written communication skills, including the ability to brief leaders and instruct technical and non-technical military personnel.
  • U.S. citizenship and the ability to obtain and maintain a Secret security clearance; employment start is contingent on being granted an interim Secret clearance.
  • A valid passport with at least one year remaining before expiration from the date of employment.

Responsibilities

  • Plan and implement scalable server, storage, virtualization, and network architectures supporting JLCCTC, ARCHER, MCIS, and distributed exercise environments; integrate and validate simulation stimulation and end-to-end connectivity between constructive simulations and live Army Mission Command systems.
  • Install, configure, harden, operate, and maintain Windows and Linux servers, workstations, virtual machines, VMware/Hyper-V clusters, SAN/NAS storage, user accounts, role-based access controls, security settings, firmware, and supporting hardware and peripheral devices.
  • Configure, monitor, and troubleshoot switches, routers, firewalls, VLANs, VPNs, TCP/IP services, and secure LAN/WAN connectivity; administer file shares, web portals, enterprise email, Microsoft Teams, SharePoint, chat tools, and connectivity for up to 150 concurrent client devices across distributed training sites.
  • Install, configure, deploy, test, operate, optimize, and troubleshoot JLCCTC applications and constructive simulation tools, including WARSIM, JDLM, and FIRESIM; validate simulation outputs and their stimulation of Mission Command environments across offensive, defensive, stability, and civil-support training scenarios.
  • Install, configure, troubleshoot, and maintain ARCHER hardware and software in stand-alone and networked modes; configure ingestion of live and historical Ground, Air, Logistics, Intelligence, and Fires data; maintain data integrity, redundancy, synchronization, and on-site/off-site storage for future reuse.
  • Capture, centralize, replay, analyze, and export exercise data; automate real-time and historical reports for combat power, effectiveness, weapon counts, logistics, and volume of fire; scale data to After-Action Review themes; and export products to Microsoft PowerPoint, Word, and Excel.
  • Produce a three-dimensional Common Operational Picture showing BLUEFOR and OPFOR dispositions with time-stamped replay for adjudication; conduct GIS terrain analysis, overlay exercise units on digital maps, and support situational-awareness briefs for leaders.
  • Collaborate with exercise planners to stage environments, allocate computing and network resources, configure ARCHER and JLCCTC capabilities, conduct mission rehearsals and pre-exercise validation, enable briefings and visual displays, and troubleshoot issues in real time to preserve exercise flow.
  • Serve as a subject-matter expert and provide escalated/tier-III support for hardware, software, simulation, and basic-to-advanced networking incidents; perform preventive and corrective maintenance, system enhancements, software and firmware updates, routine health monitoring, and backups.
  • Apply DoD security policies, DoDM 8140 requirements, DISA Security Technical Implementation Guides, Security Content Automation Protocol processes, patch management, vulnerability scanning, log monitoring, accreditation standards, and incident-response procedures.
  • Maintain hardware and software accountability, baselines, system images, version control, change histories, configuration checklists, and post-deployment integrity validation; participate in or lead change-control boards and coordinate deployment schedules.
  • Develop, test, and maintain backup, replication, high-availability, redundancy, and disaster-recovery solutions to protect exercise data and ensure mission continuity during system failure or data loss.
  • Develop, test, and deploy ARCHER enhancements, patches, and data-collection modules for JLCCTC and future exercise platforms; work in Agile teams, participate in sprint planning, code reviews, testing, and continuous integration/continuous delivery pipelines, and coordinate scalable releases with DevOps and network teams.
  • Create and maintain standard operating procedures, runbooks, network diagrams, user guides, curricula, technical documentation, and training materials; deliver technical briefings, classroom instruction, hands-on coaching, and workshops to operators, exercise participants, technicians, and junior IT staff; verify operator proficiency.
  • As assigned, supervise daily technical operations, oversee and mentor technical support specialists and JLCCTC/ARCHER technicians, coordinate hardware and software deployments, and recommend improvements to simulation fidelity, scalability, maintainability, and ease of use.

Desired Qualifications

  • One or more years of professional software-development experience in an Agile environment.
  • Programming experience with Python, Java, C++, or C#.
  • Experience with relational (SQL) and NoSQL databases, data modeling, and ETL processes.
  • Experience with test-driven development, unit/integration testing frameworks, and code-quality tools.
  • Hands-on experience with GIS platforms, three-dimensional visualization technologies, and Common Operational Picture products.
  • Automation experience using PowerShell, Bash, or Python for deployment, administration, and monitoring.
  • Experience with continuous integration/continuous delivery, DevOps coordination, or software version-control practices.
  • An Information Assurance Technician certification, such as CompTIA Security+, or an equivalent credential aligned to the assigned DoDM 8140 role.

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