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Full-Time

Lean Practitioner

Confirmed live in the last 24 hours

LegalZoom

LegalZoom

1,001-5,000 employees

Online platform for legal services and documents

Consulting
Legal

Compensation Overview

$111.4k - $144.4kAnnually

+ Annual Bonus + Incentive Bonus + Restricted Stock Units

Mid, Senior

Remote in USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Communications
Requirements
  • Experience leading and facilitating Kaizen / Workshop events with the goal of identifying and providing solutions for areas of opportunity
  • Experience and utilization of Lean tools such as: DMAIC, Six Sigma, Value Stream Mapping, Root Cause Analysis, Plan Do Check Act (PDCA), 5S, and Total Productive Maintenance (TPM)
  • 5+ years working within an operations environment
  • Willingness to travel up to 25% of the time as needed to facilitate workshops
  • Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
  • A certification in Lean, Six Sigma or other area of continuous improvement from an accredited institution
Responsibilities
  • Schedule, facilitate and manage the lifecycle of Kaizen/Workshop events as they relate to: Value Stream Mapping, Flow Improvements, Cost Reduction, Takt Time Improvements and other various areas of the business where deep dives are needed
  • Perform Root Cause Analysis (RCA) on escalations that occur within Operations, Customer Success, Quality, Compliance and other key areas of the business.
  • Own Lean focused projects from beginning to end in order to positively impact Key Performance Indicators (KPI’s) across the board.
  • Develop a Lean tool kit where employees at all levels can take ideas and opportunities and utilize those tools to implement incremental improvements.
  • Own and maintain Lean communications, boards, expectations and visibility to the work that’s being done onsite and throughout the business.
  • Identify and own KPI’s across Registered Agent and Virtual Mail that provide visibility into the impact of projects, workshops and initiatives that occur throughout the year
  • Work to challenge and question existing processes with the goal of performing the work in a more logical and efficient manner
  • Champion, coach and mentor those in the Organization in lean principles, problem solving methodologies and ultimately fostering a culture of change leadership

LegalZoom provides online legal services to individuals, families, and small businesses across the United States. Its platform allows users to create legal documents, form businesses, and receive legal advice without needing to visit a lawyer's office. Services include business formation, estate planning, and intellectual property protection. LegalZoom operates on a flat-rate fee model, offering predictable pricing for its services, which is appealing to clients seeking affordable legal help. The company also partners with independent attorneys for consultations, enhancing its service offerings. LegalZoom's goal is to make legal processes more accessible and affordable, having already assisted over 2 million businesses and created 3.5 million estate planning documents.

Company Stage

IPO

Total Funding

$951M

Headquarters

Glendale, California

Founded

2001

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

11%
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Simplify's Take

What believers are saying

  • LegalZoom's significant market presence, having served over 2 million businesses, demonstrates its strong brand and customer trust.
  • The company's expansion into subscription revenue models and partnerships, such as the $3 million grant program with the NBA, highlight its commitment to supporting small businesses and driving growth.
  • Innovations like the Beneficial Ownership Information Report show LegalZoom's ability to adapt to new regulations and provide relevant services to its clients.

What critics are saying

  • Recent CEO transition and lowered revenue guidance could indicate potential instability and affect employee morale.
  • Ongoing investigations into potential securities fraud may lead to legal and financial repercussions, impacting the company's reputation and operations.

What makes LegalZoom unique

  • LegalZoom's flat-rate fee model offers predictable and affordable legal services, unlike traditional law firms that charge hourly rates.
  • The company's extensive online platform simplifies legal processes, making it accessible to individuals and small businesses who might otherwise avoid legal services due to complexity or cost.
  • LegalZoom's satisfaction guarantee and partnerships with independent attorneys provide added value and assurance to clients, setting it apart from other online legal service providers.