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St. Joe County Public Library

Library Assistant

Customer ExperiencePosted on Nov 9
Full-timeSouth Bend, IN, USA$16.39 - $22.95 /hr

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 2 years of work experience in a public library and/or retail is required.
  • Strong verbal and written communication and organizational skills are required.
  • A public-service orientation and commitment to excellent, genuine customer service are required.
  • Applicants must demonstrate character and integrity while upholding the library’s ethical standards.
  • Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies, are required; the employee must stay current with new technologies.
  • Dependability, punctuality, trustworthiness, good attendance, and sound work habits are required.
  • The employee must have the physical agility and strength to bend, reach, lift, and move library materials weighing 20–25 pounds, and to stand for long periods.
  • The employee must work efficiently, prioritize important tasks, and make decisions independently and interdependently.
  • The employee must accept and manage change, maintain composure, and manage stress.
  • The employee must identify efficiencies and suggest workflow improvements.
  • The employee must demonstrate high ethical standards, honesty, and integrity, and lead by example.
  • The employee must understand, endorse, and communicate library policies and procedures courteously and positively.
  • The employee must solve problems professionally with patrons, coworkers, and leadership; form and maintain effective working relationships; and appropriately manage confidential information.
  • The employee must work patiently and creatively with patrons, provide excellent customer service, teach and instruct others, and become proficient with current library technology.
  • For full-time employees assigned as Librarian in Charge, the employee must be able to take charge in emergency situations.

Responsibilities

  • Provide hands-on customer service and assist patrons with library accounts, library cards, self-checks, faxing, scanning, printing, and other transactions in person or by phone.
  • Perform circulation duties, including check-out, placing holds, collecting fines, and searching the patron database.
  • Connect patrons digitally by helping them use a variety of devices and technologies.
  • Perform daily departmental procedures, including cash register operations; use library technologies and software; and troubleshoot computers, copiers, and equipment as needed.
  • Help patrons one-on-one with projects and topics such as government forms, school projects, and job applications; provide readers’ advisory and reference services.
  • Provide accurate information and directions, perform online catalog searches, and locate items on shelves.
  • Participate in merchandising and maintaining the branch’s appearance, including filling displays and shelving materials.
  • Perform other duties as assigned.
  • Work partial days, evenings, and weekends as required.

Desired Qualifications

  • Cash register experience is preferred.
  • Spanish language skills are preferred.

About the Company

St. Joe County Public Library

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