EXL

Analyzes business data and runs outsourced operations

Assistant Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or 10+2+3 education is required.
Experience or capability in process service-level agreement management is required.
People management capability is required.
Client management capability is required.

Responsibilities

Manage teams and ensure that individual, team, and process targets are met.
Provide feedback to associates and prepare development plans for them.
Motivate team members and demonstrate positive talent retention.
Assist new hires in shortening their learning curve.
Ensure optimum staffing to meet key performance indicators, service-level agreements, and process metrics.
Facilitate achievement of desired key performance indicators as per contract.
Maintain operational data, including attendance and performance data, and ensure there are no open items on these deliverables.
Manage work allocation according to turnaround time and highlight volume or performance peaks and dips to stakeholders.
Ensure accurate and timely reporting.
Devise, drive, and deliver value-adding projects or initiatives to the business.
Facilitate corrective and preventive action to address gaps, leakages, issues, or concerns raised by the business.
Maintain seamless communication with all key stakeholders.
Maintain required documentation and audit trails for compliance requirements.
Run spot audits to check adherence to requirements.
Work as a people and culture domain expert for clients and the business.
Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Ensure timely reporting of data, including P4P and LWP.
Collect and provide data required for audit requirements.

Employee Related:

Manage teams and ensure that individual / team / process targets are met
Provide feedback to associates and prepare development plans for them
Motivate team members and demonstrate positive retention of talent
Assist new hires in shortening their learning curve

Operational Delivery:

Ensure optimum staffing as required for meeting KPIs / SLAs / process metrics
Facilitate the achievement of desired KPIs as per contract
Maintain operational data (attendance, performance data, etc) and ensure that there are no open items on these deliverables
Manage work allocation as per TAT and highlight any peaks / dips in volumes, performance, etc to stakeholders
Ensure accurate and timely reporting

Client Related:

Devise, drive and deliver value adding projects / initiatives to the business
Facilitate corrective and preventive action to address any gaps / leakages / issues or concerns raised by the business
Maintain seamless flow of communication with all key stakeholders
Maintain required documentation and audit trails for compliance requirements
Run spot audits for adherence with the above
Work as P&C domain expert for clients and business

Employer Related:

Ensure compliance with internal policies and procedures, external regulations and information security standards
Ensure timely reporting of data (P4P, LWP, etc)

Collect and provide data required for audit requirements

Bachelor's Degree or 10+2+3

Process SLA management
People management
Client management

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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