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Hewlett Packard Enterprise

Builds servers, networking and private cloud

Senior Networking Professional Services Engineer

Network Engineering & AdministrationConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 7 years of hands-on network engineering experience.
  • Engineering design, operational, and support experience in a large-scale internet service provider environment.
  • Mastery of wide-area network transport topologies and methodologies.
  • Ability to prioritize work to achieve customer and account team goals.
  • Ability to work under pressure with customer engineers and Juniper Technical Assistance Center staff to resolve hardware and software issues and implement solutions.
  • Ability to troubleshoot equipment and network problems and open and track support cases through resolution.
  • Ability to communicate case status updates and deliver root cause analyses.
  • Bachelor's degree in a technical or engineering discipline is desired, or equivalent work experience.
  • Active Top Secret/Sensitive Compartmented Information clearance with counterintelligence polygraph is required.
  • U.S. citizenship is required.

Responsibilities

  • Support MX and Routing Director platforms in a large-scale service provider environment.
  • Assist customers with planning network deployments, developing implementation plans, and testing solutions in collaboration with resident engineers, internal teams, and customers.
  • Act as the customer's primary point of contact for operational issues, developing product knowledge and engaging Juniper Technical Assistance Center to resolve issues.
  • Open support cases, provide requested data, troubleshoot advanced issues, and provide written information and documentation.
  • Support informal and formal technology briefings and training sessions.
  • Provide a deep understanding of routing and switching technologies used in data center networks, including EVPN, multicast, OSPF, BGP, RSVP, LDP, pseudowires, L2VPN, L3VPN, MPLS traffic engineering, routing policies, and tunneling technologies such as GRE and VXLAN.
  • Support Juniper MX and Routing Director products.
  • Travel approximately 25%, with the amount varying according to need, to customer locations including San Diego, California, and other U.S. sites.

Desired Qualifications

  • Engineering design, architecture, operations, and support experience in a medium- to large-scale data center network.
  • Juniper or other vendor certifications.
  • Automation and DevOps knowledge.
  • Experience with automation access methods including XML API, NETCONF, REST API, and gRPC.
  • Experience with Python tools including RPCs, REST, PyEZ, and ncclient.
  • Experience with Ansible playbooks and Jinja2 templates.
  • Experience with automation scripts, including commit, operation, event, or SNMP scripts, Python, and SLAX.

About the Company

Hewlett Packard Enterprise

Builds servers, networking and private cloud

Hewlett Packard Enterprise sells servers, storage, networking and hybrid cloud software to large companies, governments and service providers. Its GreenLake platform lets customers run on-premises hardware as a metered cloud service, and its Cray supercomputers run national lab and AI training workloads. The networking business, built on Aruba and Juniper Networks, supplies campus, data-center and routing equipment. Revenue comes from hardware sales, multiyear support contracts, financing and subscriptions. The company traces its roots to Hewlett-Packard, founded in 1939, became a separate public company in 2015 and is headquartered in Houston, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Houston, TX
Founded
1939

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