Client Services Consultant
About the job
- At least 5 years of experience in healthcare technology, consulting, implementation, or customer success; healthcare credentialing or provider operations experience is strongly preferred.
- Strong consulting and solutioning skills, including the ability to understand complex workflows and recommend practical future-state solutions.
- Strong healthcare domain knowledge and the ability to develop deep expertise in Axuall products and customer workflows.
- Experience guiding customers through workflow transformation, adoption, and organizational change to achieve measurable outcomes.
- Analytical, problem-solving, communication, and facilitation skills, including the ability to translate complex needs into clear recommendations.
- Ability to navigate ambiguity, manage priorities across multiple customer engagements, and operate with a high degree of accountability.
- Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
- Design and recommend future-state workflows that leverage Axuall solutions and industry best practices to improve efficiency and outcomes.
- Serve as a trusted advisor and subject matter expert, applying healthcare, product, and workflow expertise across customer engagements.
- Manage workflow and solution workstreams within customer engagements, coordinating deliverables, dependencies, and follow-up to support successful implementation.
- Guide customers through workflow and organizational change to drive successful adoption of Axuall solutions.
- Develop and lead targeted adoption and optimization strategies, including training, addressing resistance, building customer champions, and using customer feedback and workflow insights to improve efficiency and value realization.
- Assess utilization, adoption, workflow performance, and customer outcomes to identify opportunities for improvement.
- Own the quality and effectiveness of workflow and solution recommendations throughout implementation, validation, go-live, and optimization.
- Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches that improve consistency and scale expertise across customer engagements.
- Bring customer insights, workflow needs, and recurring challenges back to Axuall to inform product improvements and strengthen delivery methodologies.
- Healthcare credentialing or provider operations experience is strongly preferred.
About the company
Axuall is a workforce intelligence platform for healthcare. It provides hospitals and clinics with a subscription-based data network and analytics tools that use real-time clinician data to improve recruitment, onboarding, engagement, and overall workforce management. The product works by giving organizations access to up-to-date clinician information and insights, helping them identify staffing needs, speed up onboarding, and optimize how clinicians are deployed, with dashboards and analytics that translate data into actions. Axuall differentiates itself by focusing on real-time clinician data and a connected data network to address information bottlenecks, aiming to shorten onboarding times and improve efficiency, not just fill vacancies. The company’s goal is to reduce provider burnout, cut operational waste, and ultimately improve patient care by making healthcare staffing more data-driven and efficient.
Company Size
51-200
Company Stage
Series B
Total Funding
$40.4M
Headquarters
Cleveland, Ohio
Founded
2018
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Simplify's Take
What believers are saying
- Hartford HealthCare’s Axuall partnership validates demand for burnout reduction and faster staffing.
- February 10, 2026 Explore launch targets rural shortages, a painful buyer problem.
- The September 2026 board addition strengthens credibility with Optum, Change Healthcare, and Norstella buyers.
What critics are saying
- Axuall’s 82-person workforce and four 2026 job postings signal slowing expansion.
- Recruiting tools depend on continuously refreshed provider data; stale inputs quickly erode customer trust.
- Epic, Oracle, and health-system procurement teams can bundle workforce workflows into broader platforms.
What makes Axuall unique
- Axuall’s 1.5 million-clinician network spans 19,000 sources and 30 billion claims datapoints.
- Its 2026 Explore feature ranks clinician rural propensity, turning static profiles into recruiter-ready targets.
- Kris Joshi joined September 9, 2026, signaling enterprise-scale data and AI ambitions.
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Benefits
Health Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Parental Leave
Wellness Program
Professional Development Budget
Home Office Stipend
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 4%2 year growth
↑ 3%Axuall appoints healthcare technology executive Kris Joshi to Board of Directors. Sep 09, 2026, 09:30 ET Former Optum and Change Healthcare leader brings three decades of software, data, and AI scaling experience to Axuall's clinician data platform and AI offerings. CLEVELAND, Sept. 9, 2026 /PRNewswire-PRWeb/ - Axuall, the leader in clinical workforce intelligence, today announced the appointment of Kris Joshi, PhD, to its Board of Directors as an independent director. Joshi joins Axuall at a pivotal moment for provider data. Healthcare organizations are under mounting pressure to expand clinical capacity and meet patient demand, yet the decisions that govern it still rely on fragmented, outdated, and manually compiled information about the clinical workforce. Axuall addresses this by delivering uniquely insightful provider information, coupled with workflow-integrated solutions and AI to improve patient access by infusing real-time provider data into planning, recruiting, engagement, onboarding, and provider alignment across complex, integrated delivery networks. Joshi's career experiences span the transitions Axuall is navigating: building category-defining data infrastructure, scaling it into healthcare enterprises, and applying AI at scale. He served as CEO of Optum's $3 billion Software, Network, and Data business following Optum's acquisition of Change Healthcare in 2022, leading a portfolio of healthcare software, data, analytics, payment, and network businesses that serve payers, providers, and life sciences organizations. He subsequently served as CEO of Norstella, a global life sciences data and AI company. Prior to Optum, Joshi spent 9 years at Change Healthcare as EVP and President of Software and Network Solutions, where he helped grow revenue from $1 billion to $3.5 billion and helped lead the company through a successful IPO. Earlier in his career, he was Global Vice President of Products at Oracle, where he helped establish the Health Sciences Global Business Unit, and held senior strategy roles in IBM's global healthcare business. He began his career at McKinsey & Company. He holds a Bachelor's degree in Mathematics from Caltech and a PhD in Astrophysics from MIT. "Kris brings a wealth of perspective and insight as we expand our capabilities and markets," said Charlie Lougheed, Founder and CEO of Axuall. "He has run some of the largest data and network businesses in healthcare, and he understands that the hard part is not the model; it is the quality and reach of the data underneath it. His judgment on where enterprise healthcare is heading, and how AI changes healthcare workforce decisions, is already shaping how we think about the next phase of the company." "Provider data has been treated as a back-office cost for decades, and that is changing fast," said Joshi. "The organizations that can answer workforce questions accurately and contextually using AI will be able to move faster. Axuall has assembled the underlying enterprise-grade platform that makes those answers possible, and I am glad to help the team turn it into a standard the industry relies on." The appointment comes as Axuall advances an agent-forward product strategy, applying AI to deliver complete and actionable answers on clinician supply, credentialing readiness, and network alignment rather than requiring customers to assemble the pieces themselves. Verified, continuously refreshed provider data is the prerequisite for that shift, and it remains the core of Axuall's platform. Axuall provides the underlying data infrastructure and AI-driven intelligence that healthcare organizations need to recruit, manage, and scale their clinical workforce. By turning static provider data into real-time, actionable insights, Axuall accelerates recruitment and onboarding, combats provider data decay, and expands patient access across modern healthcare systems. Learn more at www.axuall.com. Media Contact SOURCE Axuall
Zach Philips, Chief Growth Officer of AxuallFirst impressions are everything. Almost everyone working in healthcare understands that. And it’s not just clinicians. The architect who designed the front lobby of a hospital or the website developer who ensures the ease of use of a health system’s digital presence understands how important that first impression is. Patients come first in healthcare, and that’s true when focusing on patient access or simply creating a welcoming environment. It is just as important to focus on the impact that the digital front door has on clinicians
JumpStart Ventures announced the first close of NEXT Fund III, raising nearly $25 million towards a $50 million target. Supported by SSBCI Ohio and other investors, the fund will invest in Seed and Series A startups. This marks JumpStart's third NEXT model fund and eighth overall, aiming to invest in about 15 startups. The firm has over $200 million under management and has seen successful exits from companies like CoverMyMeds and CardioInsight.
Release Summary Hartford HealthCare announces partnership with Axuall to support Hartford HealthCare's plan to bolster its workforce and reduce caregiver burnout.
Axuall, the workforce intelligence startup in Cleveland, has raised another $7 million. Check out the investor.