Field Service Senior Manager - Defense

Job Description Summary

The Senior Field Services Staff Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations within high-stakes, mission-critical environments. You will serve as a key member of the Defense & Offshore leadership team, balancing operational execution with business growth. You are the architect of our service strategy—integrating technical excellence in Installation & Commissioning (I&C) with data-driven insights from our digital tools to drive customer loyalty, operational profitability, and long-term business strategy.

Job Description

Essential Responsibilities:

• Strategic Leadership & Business Partnership: Act as a core member of the Defense & Offshore leadership team. Influence regional business strategy by providing actionable insights on field performance, identifying risk, and highlighting opportunities for service growth.
• Operational Execution (I&C, Warranty & Interventions): Support the end-to-end execution of field service activities. Ensure seamless delivery of complex I&C projects, rapid response to warranty claims, and effective site interventions.
• Cross Functional Stakeholder Management: Serve as the internal bridge between field operations, program management, regional leadership, and digital/IT teams. Synchronize maintenance strategies with shifting internal priorities, ensuring that field service execution is perfectly aligned with project milestones, contractual commitments, and resource availability while proactively navigating complex site-access and logistical constraints. Align field operations with contractual obligations and commercial milestones to ensure high customer satisfaction (NPS) and project profitability.
• Safety & Regulatory Compliance: Enforce safety protocols tailored to offshore/maritime environments, ensuring full compliance with both organizational EHS standards and site-specific safety mandates.
• Resource & Workforce Management: Manage field service engineering staff, ensuring they are properly certified, equipped, and trained to operate in offshore and restricted defense environments.
• Capacity Planning: Lead the S&OP process for the Field Service team, synchronizing technical resource availability with the sales pipeline. Balance short-term emergency dispatch needs against long-term I&C project schedules to maximize billable utilization.
• Commercial & Tendering Excellence: Partner with the ITO (Inquiry to Order) and Sales teams to lead the tendering process for I&C proposals. Ensure technical scope, logistical complexities, and resource requirements are accurately captured and priced to protect margins while meeting customer technical expectations.
• ServiceMax Champion & Digital Integration: Act as the primary subject matter expert and advocate for ServiceMax. Strive for 100% data accuracy for all installed base assets, manage case lifecycles, and optimize dispatch workflows to improve FSE utilization.

Minimum Qualifications/Requirements:

• Experience: 12+ Years of service management experience in the Defense, Offshore, or Maritime sectors.

• People Leadership: 6+ Years of demonstrated experience in leading teams of 50+ in remote or high-pressure environments.
• Leadership Presence: 6+ Years experience operating as a key leader within a matrixed organization, capable of managing competing priorities across multiple functional departments (Service, Sales, Finance, Legal).
• Operational Planning: 3+ Years Demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment.
• Technical Domain Expertise: 6+ Years Deep familiarity with marine systems, industrial power distribution, and/or electric propulsion architecture. You speak the language of marine engineers, shipyards, and offshore asset operators.
• Mission-Critical Mindset: 3+ Years Experience working within heavily regulated environments (such as naval defense, offshore oil & gas, or heavy industrial sectors) where equipment failure is not an option and rapid response is mandatory.

Eligibility requirement

• Analytical Rigor: Ability to synthesize complex project schedules and resource data into a coherent capacity plan that supports business growth targets
• Commercial Acumen: Demonstrated history of collaborating with Sales/ITO teams to develop winning service proposals, including technical scoping, risk assessment, and resource planning.
• Digital Proficiency: Strong expertise in ServiceMax or similar Field Service Management (FSM) tools; proven experience in managing Installed Base (IB) data integrity.
• Operational Excellence: Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols.
• Communication: Ability to navigate complex customer hierarchies and technical requirements in the defense/government contracting space.
• Security Clearance: Ability to obtain and maintain necessary security clearances required for sensitive Defense projects.

Desired Characteristics:

• Prior people-management experience (direct reports, performance reviews, hiring, conflict mediation); you know how to bring out the best in people.
• Proven track record leading field service engineers, projects, or cross-functional technical initiatives, with accountability for project/program execution (safety, schedule, quality, cost).
• Sharp communication and consensus-building skills, with the ability to influence stakeholders and drive alignment on technical topics.
• Experience with LEAN principles, daily management systems, and continuous improvement methodologies.

Additional Information

#LI-Remote - This is a remote positionApplication Deadline: November 27, 2026For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on November 06, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.Candidates should be aware that this role involves a client's critical infrastructure; shortlisted candidates would therefore be subject to heightened security checks as directed by our clients. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.