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TMEIC Corporation Americas

Technical Services Field Engineer - Solar Inverter

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeHouston, TX, USANo salary listed

About the Job

Requirements

  • A Bachelor of Science degree in electrical, mechanical, or a related engineering field, or equivalent education and/or work experience.
  • Three years of field engineering, customer support, development, or testing experience with photovoltaic inverters in a field or laboratory environment.
  • Knowledge of power conversion and distribution transformers.
  • Ability to work in all weather conditions, depending on job location and time of year, including heat, cold, rain, and snow.
  • Demonstrated successful working relationships with clients, suppliers, and internal and external contacts.
  • Demonstrated personal leadership, interpersonal, organizational, administrative, and communication skills.
  • Demonstrated continuous improvement in areas of responsibility.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
  • Availability to travel domestically and internationally approximately 75%, occasionally with limited notice.
  • Acquire and maintain current safety qualifications appropriate to assigned tasks and comply with company and client safety requirements and practices.

Responsibilities

  • Advise clients and company engineers as the factory expert on the company's solar inverters to resolve issues.
  • Analyze client equipment failures using diagnostic tools.
  • Provide technical support to clients and other engineers when not in the field.
  • Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria.
  • Troubleshoot and isolate issues, and repair or replace defective components.
  • Report errors or deficiencies in hardware, software, or system design discovered through consultation with clients and company engineers to the factory, and implement assigned corrective actions outlined in Field Change Notices.
  • Update the client relationship management tool with appropriate case information to ensure timely and accurate reports.
  • Prepare Service Advices and issue them to clients and field engineers as necessary.
  • Write or review field reports and issue them to clients as requested.
  • Process warranty replacements, expediting them when necessary.
  • Respond to client issues after regular business hours while on rotating phone duty.
  • Investigate suggested field changes, report problems, and recommend solutions to the parent company as necessary.
  • Bring full effort to tasks assigned by the manager and provide the manager with best advice.
  • Give earliest notice when work cannot be delivered as specified.
  • Cooperate and collaborate with peers and interact across the organization as specified by the manager.
  • Exemplify company core values of integrity, client focus, team orientation, and personal commitment.
  • Comply with company policies, practices, procedures, regulations, and laws.
  • Proactively recommend viable improvements.
  • Ensure effective utilization of business tools and processes.

Desired Qualifications

  • Controls engineering experience.
  • Low-voltage drive engineering experience.
  • Photovoltaic inverter power generation experience.
  • PPC and battery storage experience.

About the Company

Company size
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Total funding
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Founded
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