Administrative Associate - Level 3, Service

Job Summary:

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Completes work with a limited degree of supervision.

Key Responsibilities:

Provides administrative support by conducting research, preparing statistical reports and addressing routine to complex information requests. Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets. Completes data collection, data entry and report generation on various departmental related activities. Performs associate functions as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings. Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately. Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees. Documents and maintains departmental policies and procedures. Participates as a team member on departmental related business improvement assignments and projects as needed.   Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department. Act as an informal resource for colleagues with less experience.

FOR FIR 

1. Making FIR for Warranty/Contract Engines (CIL, PHP, TCL, and CECO)
2. Taking photos of all the Critical components and secure them till Warranty Claim closure.
3. Need to preserve the Failure related parts till the PQC project closure, if required need to send them to Respective plant for analysis.
4. Sharing the list of parts required for Partial repair of the engines at HHP RC and track them till receiving from the respective PSBU Quality team/Plant.
5. As and when required need to send the serviceable parts from HHP RC and Watar warehouse to the required ASM/Customer with proper packing.
6. Need to support the field team on technical queries.
7. Need to visit Watar warehouse for Parts removal and dispatch from Float /Failed engines to support the field.

FOR EDO BDO 

1. Need to track EDO BDO’s Daily basis and update in Optimus and on mails.
2. Track the ETA with Buyers and Vendors on regular basis till OA got closed.
3. Attending the EDO BDO Meetings with IPDC and Other related stakeholders.
4. Need to visit Plants and IPDC to resolve any kind of issues.
5. Audit of Depot Return parts at IPDC on monthly basis. 
6. Preparing the Summery on PPT on weekly/monthly and Quarterly basis to present Management.
7. Need to Creating /reduce the P. S. Stock as per the KAM Requirements and tracking of the Parts fulfilment in P. S. Stock.

Competencies:
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.