Medical Assistance Coordinator
About the job
- A high school diploma or equivalent is required.
- Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
- Ability to explain information clearly and compassionately.
- Ability to remain calm, empathetic, and professional when supporting people in distress.
- Organisational skills and attention to detail, including accurately and thoroughly documenting information.
- Ability to multitask, prioritise competing demands, and follow established processes.
- Problem-solving skills and confidence thinking through unfamiliar situations.
- Ability to work 6pm–4am with rotating weekends and holidays.
- Take inbound calls from clients experiencing medical situations while traveling, from minor concerns to urgent medical needs.
- Provide calm, clear guidance and emotional reassurance to clients and their families during stressful and unfamiliar circumstances.
- Coordinate medical services, including doctor and facility referrals, prescription replacements, and medically related travel arrangements.
- Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care is arranged.
- Apply critical thinking and sound judgement to assess situations and identify appropriate next steps within policy and operational guidelines.
- Manage multiple cases at once, prioritising effectively in a dynamic, fast-paced environment.
- Accurately document case details, decisions, and client interactions in case management and policy systems.
- Contribute to a consistently positive, professional, and empathetic experience for every client, including in high-pressure situations.
- Medical terminology, healthcare exposure, or multilingual skills are highly regarded but not required.
About the company
Zurich Insurance Group is a global insurer that provides a range of insurance products for individuals, small businesses, mid-sized and large companies, and multinational corporations. It operates across property and casualty, life, health, and specialty lines, helping customers protect themselves, their assets, and their income from risk. Zurich underwrites risk by selling policies that specify covered events, premiums, policy terms, and claims processes; customers pay regular premiums, and Zurich pays claims or provides services when covered events occur, while also offering risk management support and guidance. The company's global reach—serving more than 75 million customers in over 200 countries and territories—sets it apart from many peers, along with a long history (founded in 1872 in Zurich, Switzerland), a large and diversified product portfolio, and a strong track record of delivering shareholder value. Zurich emphasizes a unified, purpose-driven approach under
Company Size
10,001+
Company Stage
IPO
Headquarters
Zurich, Switzerland
Founded
1872
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Simplify's Take
What believers are saying
- Zurich reported first-half 2026 BOP of USD 4.8 billion, up 13%.
- Global Specialty premiums rose 8% to USD 5.5 billion, driven by AI infrastructure demand.
- LifeVault and WTW Radar deepen digital engagement and pricing discipline across retail.
What critics are saying
- FINMA opened enforcement proceedings in July 2026 and banned some Swiss corporate life sales.
- Beazley integration targets USD 1 billion revenue and USD 150 million savings by 2029.
- A failed Beazley integration would erase promised synergies and weaken specialty credibility.
What makes Zurich Insurance unique
- Zurich now owns Beazley, creating the world's largest specialty insurer in London.
- Zurich combines Lloyd's syndicates, global distribution, and six specialty platforms across regions.
- Zurich pairs specialty underwriting with retail, commercial, life, and farmers distribution.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Hybrid Work Options
Professional Development Budget
Company News
Zurich launches specialist pregnancy and baby loss support service with Empathy. To mark Baby Loss Awareness Week (9-15 October), Zurich has launched a specialised pregnancy and baby loss support service. Empathy's Pregnancy Loss Support programme, available at no extra cost to life protection customers, helps families access expert guidance and compassionate support following miscarriage, stillbirth and baby loss. The service builds on Zurich's wider support for families affected by pregnancy and baby loss, complementing its pregnancy and early childhood cover launched in 2024. The support is designed to ease that burden through personalised guidance, emotional support and access to trained specialists. Available to birthing and non-birthing parents for up to two years after a loss, it combines practical help with compassionate care. Key features include a personalised care plan tailored to an individual's circumstances and type of loss and articles from experts, guides and resources covering both emotional and practical challenges. It also includes grief and wellbeing tools such as guided meditations and audio content, a private journaling space to support reflection and healing, a family hub enabling up to five loved ones to co-ordinate support and stay connected, and access to UK-based care managers via scheduled calls and in-app messaging. The service is underpinned by a dedicated UK-based care team trained in pregnancy and baby loss support. Care managers receive specialist training to help them navigate highly sensitive conversations and provide compassionate, non-clinical guidance, helping families connect with the most appropriate professional support, clinicians and resources for their individual needs. The programme also supports families facing anticipated pregnancy loss, recognising that every experience is different and that support is needed at every stage of the journey. Louise Colley, director of retail protection at Zurich, (pictured) said: "Losing a pregnancy or a baby is something no parent expects to face, yet it affects thousands of families every year. As awareness of pregnancy loss continues to grow, it's vital that people can access meaningful support at home, at work and through their communities. "Through our pregnancy and early childhood cover, support for colleagues experiencing loss and our partnership with Empathy, we're helping ensure families can access practical, emotional and financial support when they need it most. Most importantly, we want people to know they do not have to navigate this journey alone." James Tait, director of corporate risk at Zurich, added: "The government's recent announcement to introduce bereavement leave for those affected by pregnancy loss is an important step in recognising the lasting impact of loss. But while time away from work matters, support is just as important when people are ready to return. "Through Pregnancy Loss Support, we're helping employers provide access to specialist emotional and practical support. By helping employees and their families navigate grief and protect their mental wellbeing, we hope to make the journey back to work feel less overwhelming."
Zurich Savings & Protection Plan now available via ShopeePay. Matures in two years, and up to 105% premium payout. Insurance provider Zurich Life Insurance Malaysia Berhad, and payment platform ShopeePay have announced an extension of their partnership, launching the former's Savings & Protection Plan on the latter's app. This can now be purchased by hitting the "Insurance" button on the app's home page, then selecting "Endowment". According to the announcement, the Zurich Savings & Protection Plan that's available via the ShopeePay app starts from RM500. This gets customers "a simple two-year solution that combines savings growth with life protection". The company says that it is looking to lower the entry premium down to RM100 sometime in the future. Junior Cho, Country CEO of Zurich Malaysia, also said "next year, we will extend that same simplicity to family takaful, giving more Malaysians the choice of Syariah-compliant protection, and helping them be ready for every change life brings". Going back to the plan, this provides life and disability protection of up to 105% of the paid premium. As mentioned earlier, the plan matures after two years, though there are flexible early cash-out options as well. If you opt for this, ShopeePay says that you can "get back up to 99% of your premium back [sic]". Finally, there's the promise of guaranteed cash back every six months. Cho also said, "Malaysia's protection gap has always been about access. To close it, we must meet Malaysians in the places they already are, rather than expecting them to come to us". Alain Yee, Head of ShopeePay Malaysia, adds, "while general insurance and general takaful provided vital protections and safety nets, the inclusion of ZLIMB plans on ShopeePay takes accessibility a step further with a more proactive approach. By lowering the barriers to entry, we are making it easier for more Malaysians to take meaningful steps towards strengthening their financial future". Yee concluded with "together, we aim to make quality protection more affordable, understandable, and accessible to the communities that need it most". Updated 1:36 pm, Wed, 7 October 26
Australia:Insurance coverage is the key driver of overall resilience. Australia's first comprehensive Resilience Index has revealed that insurance coverage is the key driver of overall resilience. However, over 20% of Australians still face significant vulnerability driven by financial insecurity. The Australian Resilience Index - developed by Zurich in collaboration with Mandala Partners, the RedBridge Group and Accent Research - released on 29 September 2026, utilises 2m proprietary and public data points and represents the first comprehensive, quantitative assessment of resilience across financial, health, social and environmental parameters at a local community level. Overall resilience was found to be most correlated with financial wellbeing, over social, health or environmental factors. Resilience, or the ability of people and communities to withstand and recover from shocks, is measured and aggregated across four dimensions: * Financial Resilience, including savings, insurance coverage and superannuation balances; * Health Resilience, including physical & mental health conditions, access to care and lifestyle factors; * Social Resilience, such as crime rates, community participation and belonging; and * Environmental Resilience, including planning, infrastructure and service availability. Within individual measures, insurance coverage was identified as a key driver of overall resilience, with communities registering insurance penetration of 50% or more being five times more likely to have higher financial resilience and four times more likely to have higher health resilience. Of the nearly 2,500 local areas analysed, Cottesloe in Western Australia (WA) was identified as the nation's most resilient, driven by the highest average dividend income rate in the country (16 times the national average), seven times higher average superannuation balances, double the insurance penetration, a third of the long-term health conditions, half the smoking rate and double the level of community volunteering. Of the ten least resilient areas in the nation, half are located in the Northern Territory (NT), including the Tiwi Islands which scored lowest overall. Residents in this area are over 80 times more likely to live in crowded housing, experience five times the national rate of crime, have access to zero hospitals within 15kms, and are more likely to experience weakened social belonging than any other local area. Middle-aged males (35-49) are Australia's most resilient demographic group, driven by high income levels (81% earning above the median, versus 60% of females the same age), higher superannuation balances & dividend incomes, and far lower rates of primary caregiving. This is despite poorer health resilience, driven by obesity, smoking and alcohol consumption, and lower social resilience, due to weakened belonging and "feeling like a stranger in their own country". Younger people (15-34) exhibit the highest health resilience, driven by substantially lower rates of obesity, long-term health conditions, smoking and care requirements. This is despite markedly higher rates of mental health conditions. Women are healthier on average than men, who are almost three times more likely to report unhealthy alcohol consumption, 50% more likely to smoke, and 24% more likely to be overweight or obese. Males and people aged over 34 are far more likely to have higher environmental resilience than other cohorts, driven by higher home ownership rates, living in areas with stronger economic & infrastructure investment and increased access to services. Zurich Chief Executive Officer Justin Delaney said, "Insurance sits at the intersection of these four dimensions of resilience. It protects financial stability when shocks occur, supports health & wellbeing through prevention and recovery services, and relies on - and contributes to - social cohesion and environmental preparedness by pooling risks and supporting communities. "As Australia's only major composite insurer, Zurich has a responsibility to use our data and insights broadly and systemically - to better understand the pressures facing our customers and the community to continue to evolve our propositions around prevention, early intervention and long-term protection." Mandala Partner Adam Triggs said, "Australians face multidimensional risks - financial, economic, environmental, technological, social, geopolitical and health - and these risks are more correlated than ever before. The focus on resilience given the breadth, depth and unpredictability of these risks has never been more important."
Zurich completes acquisition of Beazley. Zurich Insurance Group (Zurich) announced today that it has completed the acquisition of Beazley Plc. The combination of two highly complementary businesses creates the world's largest specialty insurer, based in London. Published on 10/02/2026 at 05:48 am EDT MarketScreener.com "Integrating Beazley into our Specialty business will accelerate our growth and provide new solutions for our customers. Beazley's underwriters will immediately gain access to our distribution network and join our customer service teams," said Mario Greco, Zurich Group chief executive officer. "By 2029, this integration will generate more than $1bn in additional annual revenue. It will deliver at least $150m in annual savings and at least $1bn in capital savings over the first two years," he added. Mario Greco added that "London is one of the world's leading insurance markets and is emerging as the natural headquarters for the business dedicated to specialty risks. Zurich has been present in the United Kingdom for more than a century. Joining the Lloyd's of London market for the first time is a key step in developing its products, capital and global network." Following completion of the acquisition, Kristof Terryn has been appointed CEO of Beazley and Zurich Global Specialty, subject to regulatory approval. Adrian Cox is leaving Beazley. Further changes have been announced within Beazley's leadership team: - Helen Pickford, currently Zurich UK's chief financial officer, will become chief financial officer of Beazley and Zurich Global Specialty. Barbara Plucnar Jensen, who held the position at Beazley, will remain as an adviser until March 2027 to support the integration. - Sally Henderson has been appointed chief human resources and sustainability officer. She succeeds Liz Ashford, who is retiring. - Ed Bridge, former head of legal for Zurich UK and Ireland, will become chief legal officer of Beazley and Zurich Global Specialty. (C) MarketScreener.com - 2026
Kristof Terryn to lead 'world's largest' specialty insurance business as Beazley joins Zurich. 2nd October 2026 - Author: Kane Wells - Kristof Terryn has been appointed CEO of Beazley and Zurich Global Specialty, subject to regulatory approval, following Zurich's £8.1bn acquisition of Beazley, creating what it describes as the world's largest specialty insurance business. The combined business will be headquartered in London, with Terryn taking over as Adrian Cox departs Beazley as the insurer begins a new phase under Zurich ownership. Terryn, who previously led Zurich's Commercial Insurance business, will oversee the integration of Beazley into Zurich's Global Specialty operation. Zurich said the combination of the two businesses would accelerate growth, broaden the solutions available to existing clients and give Beazley's underwriters access to Zurich's distribution model and customer service teams. Mario Greco, Group Chief Executive Officer of Zurich, commented, "By 2029, the integration of Beazley will generate incremental revenue growth of over $1 billion per annum, at least $150 million of combined annual cost savings and meaningful capital synergies of at least $1 billion of one-off capital extraction within the first two years, while benefiting from greater capital efficiency across a larger and more diversified specialty business. "London is one of the world's leading insurance markets and has already been chosen as the natural base for its global specialty business. Zurich has been operating in the UK for more than a century, and Reinsurance Group know the strength of the market, its talent and its role in shaping the industry's future. "Joining Lloyd's of London for the first time is an important step, giving us access to a unique platform for capital, product and service innovation, specialist underwriting and global reach." Greco added, "We would like to thank Adrian Cox for his leadership of Beazley over many years. Kristof Terryn's extensive experience, combined with his understanding of the specialty market and the strengths that have made Beazley successful, will now position the business for a new phase of growth." Zurich also announced changes to Beazley's senior management team as the integration begins. Helen Pickford, currently chief financial officer of Zurich UK, will become CFO of Beazley and Zurich Global Specialty. Beazley's current group CFO, Barbara Plucnar Jensen, will remain involved in the integration as a senior adviser until March 2027. Sally Henderson has been appointed chief people and sustainability officer for Beazley and Zurich Global Specialty, succeeding Liz Ashford, who is retiring. Ed Bridge, formerly general counsel for Zurich UK and Ireland, will become general counsel for Beazley and Zurich Global Specialty.