Underwriting Customer Service Representative - Texas Based
About the job
- A minimum of 2 years of customer service experience in a call center environment; insurance industry experience is preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with forms, procedures, regulations, coverage, and business processes for assigned programs.
- Proficiency in Microsoft Word, Microsoft Excel, Windows-based applications, and internet usage.
- Ability to exercise good judgment and state opinions assertively.
- Ability to perform effectively in a highly intense environment and handle multiple tasks and demands simultaneously.
- Ability to handle a high volume of calls while maintaining professionalism.
- Fluency in Spanish.
- High school diploma or equivalent.
- Ability to work remotely while based in Texas.
- Manage inbound calls from policyholders, agents, and other team members, handling 75 to 100 calls per day with professionalism and courtesy.
- Assist customers and agent partners from different states with inquiries related to underwriting processes, policies, and procedures.
- Respond to agent partner calls by providing underwriting assistance and guidance as needed.
- Review agent submissions and make underwriting decisions based on the documents received.
- Address customer and agent inquiries, concerns, and requests in a professional and timely manner.
- Troubleshoot web issues with agents and find solutions before escalating to the team lead.
- Educate customers and agent partners on policy details, coverage options, and premium calculations.
- Verify and update customer and agent information in the underwriting system as needed.
- Communicate policy and procedure changes to customers and agent partners.
- Maintain accurate and detailed records of customer and agent interactions and transactions.
- Ensure compliance with underwriting guidelines and document deviations or exceptions.
- Review and work on the underwriting suspense workflow as phone volume allows.
- Collaborate with agent partners and departments including claims and policy processing to address customer and agent needs.
- Participate in training sessions and stay updated on industry trends and underwriting policies.
- Conduct quality checks on customer and agent interactions to ensure compliance with company standards.
- Identify process improvement opportunities and provide feedback to enhance customer service delivery.
- Prior insurance industry experience.
- Some college coursework.
- Florida 4-40 or 2-20 Property and Casualty General Lines License.
About the company
United Auto Insurance provides low-cost auto coverage tailored for drivers who don’t qualify for standard insurance. It focuses on non-standard auto insurance and sells through a network of independent agents. Its products are priced to meet the needs of higher-risk drivers and are distributed via agent portals that streamline quoting and selling for agents. The company differentiates itself through its long-time focus on the non-standard market, its private ownership, and its use of technology to empower agents, plus a strategic expansion from Florida to Illinois and later toward Texas. Its goal is to grow its market presence in non-standard auto insurance, strengthen its financial position, and expand into more states by supporting its core markets with additional capital and scalable distribution.
Company Size
201-500
Company Stage
Seed
Total Funding
$45M
Headquarters
Miami Gardens, Florida
Founded
1989
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Simplify's Take
What believers are saying
- Guidewire Cloud should cut claims friction and speed processing after the March 2024 migration.
- UAIC's 2018 Victory Park Capital investment still supports growth and balance-sheet flexibility.
- Non-standard auto demand stays sticky in Florida and Texas, where standard insurers underserve drivers.
What critics are saying
- Daniel Reyero sued UAIC on February 11, 2025, alleging TCPA violations.
- A.M. Best withdrew UAIC ratings in 2025, weakening counterparties' confidence.
- Cloud modernization without ratings transparency leaves UAIC vulnerable to capital and claims shocks.
What makes United Auto Insurance unique
- UAIC targets non-standard auto buyers, a niche larger carriers routinely avoid.
- UAIC migrated ClaimCenter to Guidewire Cloud in March 2024 across all operating states.
- UAIC still sells through independent agents, preserving low-cost distribution discipline.
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Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Flexible Spending Accounts
Life Insurance
Disability Insurance
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 22%1 year growth
↑ 22%2 year growth
↑ 22%MIAMI GARDENS, Fla. SAN MATEO, Calif.--(BUSINESS WIRE)--United Automobile Insurance Company (UAIC), one of the largest privately-held, family-owned property and casualty insurance companies in the United States, and Guidewire (NYSE: GWRE) announced that UAIC successfully migrated Guidewire ClaimCenter from an on-premise environment to Guidewire Cloud to power and simplify its claims and related IT operations. The company implemented ClaimCenter on Guidewire Cloud to its commercial and personal automobile lines of business in all of the states where it operates. “We implemented ClaimCenter on Guidewire Cloud as part of a multi-phase digital transformation strategy. We’ve been an on-premise ClaimCenter customer since 2008 and are familiar and happy with the system, so it made sense to migrate to a best-in-class, unified, cloud-enabled software platform,” said UAIC Chief Information Officer Parvin Kumar. “A software as a service (SaaS) model like Guidewire Cloud has helped us to automate and shape our business more effectively
Cloverleaf Analytics, an insurance intelligence solutions company, recently announced partnerships with auto insurance carriers United Automobile Insurance Company and Citizens United Reciprocal Exchange (CURE).
United Auto chose Cloverleaf because of the company’s ability to integrate with both the Company’s in house Policy Management System and Guidewire ClaimCenter, enabling advanced insights regarding quote, policy, and claims enterprise data in real-time, according to the vendor statement.