Manager – Business Continuity

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Manager of Business Continuity oversees daily operations, develops strategic plans, and manages resources to optimize processes and achieve business goals. This role ensures all Business Continuity Management (BCM) components comply with the Firm’s ISO-driven Policy and Standards, and is responsible for developing, implementing, and maintaining business continuity and disaster recovery strategies to enhance organizational resilience.

Key responsibilities include collaborating with departments to identify risks, develop response plans, coordinate training, and monitor key performance indicators. As a Subject Matter Expert in Business Continuity, Disaster Recovery, and Crisis Management, the BC Manager reports to the Head of Risk and Resiliency and plays a central role in advancing the BCM Program.

This position is based at the SHI Somerset, NJ location.

Role Description

• Develop, maintain, and update comprehensive business continuity and disaster recovery plans across all business units, ensuring alignment with industry standards and best practices.

• Conduct risk assessments and business impact analyses to identify threats and vulnerabilities and collaborate with stakeholders to develop and implement mitigation strategies.

• Stay current on emerging risks, industry trends, and regulatory requirements, ensuring business continuity initiatives remain compliant and effective.

• Plan, coordinate, and lead regular training, testing, and disaster recovery exercises, including obtaining stakeholder approval and managing cross-functional teams to ensure organizational readiness and continuous improvement.

• Serve as the primary incident coordinator, managing response efforts, communications, and reporting during disruptions.

• Monitor, analyze, and report on the effectiveness of continuity plans, recommending and implementing improvements as needed.

• Manage relationships with external partners and vendors to support continuity objectives.

• Act as a Subject Matter Expert for IT Disaster Recovery, coordinating activities with IT and business partners, and providing technical consulting for complex solutions.

• Advise business units on contracts, statements of work, and continuity plans for outsourced services to ensure compliance and alignment.

• Administer Risk and Resiliency (R&R) tools/systems, policy and standards, user training, documentation, and data validation.

• Support internal BCM governance and operational resilience reviews, website content management, and responses to RFPs and third-party requests.

• Oversee and optimize resource allocation for business continuity initiatives.

• Coordinate cross-functional teams during crises to ensure a unified and effective response.

• Develop succession and continuity plans for key roles and leadership positions.

Behaviors and Competencies

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.

• Business Acumen: Can develop and execute business plans to drive growth and profitability.

• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.

• Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

Skill Level Requirements

• In depth knowledge of business continuity and disaster recovery principles and best practices - Expert

• Experience in delivering training and conducting exercises for business continuity and disaster recovery.- Expert/Advanced

• Proficiency in business continuity software and tools. - Advanced

• Proficiency in project management: Ability to oversee and direct projects to completion, ensuring goals are met and resources are utilized efficiently. - Expert

• Excellent analytical, problem-solving, and attention-to-detail skills. - Expert

• Proficiency in stakeholder management: Ability to effectively manage and align stakeholders to achieve business objectives. – Expert

• Able to clearly present technical information to both technical and non-technical audiences, in both written and verbal formats.- Expert

Other Requirements

• Completed Bachelor’s Degree or 4 years relevant experience

• Prior experience as a BC manager or in a similar role with 7-10 years of experience in BC/DR planning and execution (formal BCM program at a medium to large company)

• 5+ years of hands-on disaster recovery experience, including creating runbooks and DR plans, executing end-to-end DR exercises, and working with client/server technology, network configurations, data replication, and modern data center environments—including cloud-based recovery solutions. Proficient in interpreting and creating architectural diagrams to identify gaps.

• 5+ years of experience as a People Manager.

• Knowledge and experience with Business Continuity Management and Information Technology standards and best practices, including governance frameworks (ISO 31000, 27001, 22301, NIST, ITIL, etc.)

• Working knowledge and experience with GRC, ITSM tool, BC/DR Planning and Emergency Notification Systems.

• Certifications : MBCI/CBCP Certification (Required), CDRE (Certified Disaster Recovery Engineer) Certification (preferred), ITIL Certification (preferred)

• Must be available to work evenings/weekends, extended hours, and/or on short notice as needed for incident response should an unforeseen event occur.

• Ability to travel 25%

The base salary range for this position is $120,000 - $135,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status