Staff Reliability Engineer

• Define and drive the observability strategy and roadmap, aligning with business and technology goals.
• Establish a mature observability framework covering infrastructure, network, applications, and end-user experience.
• Advocate for observability best practices across engineering, operations, and product teams.
• Monitoring & Tool Implementation
• Lead the design, implementation, and optimization of observability platforms (e.g., Prometheus, Grafana, Datadog, New Relic, Splunk).
• Evaluate and onboard new tools and technologies to enhance visibility and telemetry across systems.
• Ensure scalable and resilient monitoring architectures are in place for hybrid and cloud-native environments.

• Conduct gap assessments in existing monitoring setups and identify areas for improvement.
• Implement automated solutions to address low-hanging fruits and reduce manual overhead.
• Continuously refine monitoring configurations to improve signal-to-noise ratio and reduce alert fatigue.
• End-to-End Observability
• Build and maintain end-to-end visibility across infrastructure, network, applications, and user journeys.
• Integrate observability tools with incident management, ticketing, and reporting systems.
• Develop and enforce tagging strategies, metrics standards, and log enrichment practices.
• Collaboration & Enablement
• Partner with DevOps, SRE, and application teams to embed observability into CI/CD pipelines and development workflows.
• Provide technical guidance and training to teams on observability toolsand practices.
• Support incident response and post-mortem analysis with automated diagnostics and telemetry insights.
• Data-Driven Insights
• Leverage observability data to generate actionable insights for performance tuning, capacity planning, and reliability engineering.
• Create dashboards and reports that provide meaningful visibility to stakeholders at all levels.

• Prometheus, Grafana, Zabbix, SolarWinds
• Datadog, New Relic, Dynatrace, Splunk, Helix
• Open Telemetry (for standardized telemetry collection)

Infrastructure & Automation

• Terraform, Ansible, Puppet, Chef (IaC tools)
• Scripting languages: Python, Bash, PowerShell
• REST APIs: Experience integrating and automating observability tools via
• APIs

• AWS, Azure, Google Cloud Platform
• Kubernetes and Docker (monitoring containerized environments)
• Cloud-native monitoring tools: CloudWatch, Azure Monitor, GCP Operations
• Suite

• Jenkins, GitLab CI, GitHub Actions
• Git (version control)
• Integration of observability into CI/CD pipelines

• Experience with metrics, logs, and traces
• Building dashboards and custom visualizations
• Familiarity with SQL or time-series databases (e.g., InfluxDB, TimescaleDB)

• Tools like PagerDuty, xMatters, VictorOps, ServiceNow, Jira, Helixs
• Knowledge of alert tuning, event correlation, and automated diagnostics

• Understanding of distributed systems, microservices, and network protocols
• Ability to design scalable observability architectures

• 15+ years of hands-on experience in monitoring, observability, and infrastructure operations.
• Proven track record of designing and implementing observability platforms in complex, environments.
• Experience in gap analysis and optimization of monitoring setups across infrastructure, network, applications, and end-user layers.
• Strong background in SRE.
• Deep expertise in observability tools (Prometheus, Grafana, Dynatrace, etc.)
• Strong skills in Infrastructure as Code, automation scripting, and API integrations.
• Familiarity with cloud-native architectures, microservices.
• Experience integrating observability into CI/CD pipelines and incident management workflows.

• Strategic thinker with a vision for mature observability practices.
• Excellent communication and collaboration skills to work across teams.
• Ability to mentor and guide teams on observability principles and tooling.

Type of work:

· Hybrid - Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to consider

· Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

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