Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Fluency in English and Spanish is required.
A high school diploma or equivalent is required.
Knowledge of CPT and ICD-10-CM coding.
Ability to operate general office machinery, including computers, calculators, copy/fax machines, and telephones.
Ability to maintain patient confidentiality and comply with HIPAA and clinic policies.
Ability to interact appropriately and sensitively with people from diverse ethnic backgrounds, ages, lifestyles, and special populations.
Ability to travel to various locations.
Occasional ability to stand, walk, lift, reach, kneel, bend, stoop, push, and pull, including moving up to 25 pounds; frequent sitting; manual dexterity; adequate close-work vision; and ability to communicate in person or by phone.
Responsibilities
Greet individuals and patients as they enter and exit the clinic while maintaining a courteous and professional demeanor.
Check in patients, verify their identity and medical insurance, and determine eligibility for the Sliding Fee Scale.
Obtain photocopies of driver’s licenses, insurance cards, and Sliding Fee Scale documentation to verify patient identity and insurance eligibility for each visit.
Remind patients of upcoming appointments, follow-up visits, and referrals as applicable.
Maintain patient confidentiality.
Update the Electronic Medical Record system, including scheduling and rescheduling appointments, recording co-pays, checking billing notes, collecting service fees, updating insurance information, and entering patient registration information.
Provide accurate and detailed phone messages to providers and staff.
Obtain patient consent and signatures when necessary.
Screen incoming calls and manage front desk flow, answer patient questions, and scan, fax, or photocopy documents as required.
Collect patient payments at each visit and post payments in eCW daily.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Follow front office and clinic policies and procedures.
Update job knowledge through educational opportunities and professional publications.
Attend and actively participate in staff meetings.
Promote Hope values and maintain a courteous, professional demeanor.
Maintain confidentiality of Hope Christian Health Center finances and patient-related information.
Comply with all 19 Health Resources and Services Administration Health Center Program Requirements.
Actively participate in and support quality improvement activities and clinical practice team efforts that prioritize individual patient needs.
Perform other duties as assigned.
Desired Qualifications
At least two years of front desk experience, including scheduling and insurance verification, in a medical clinic or facility.
Description
About Hope Christian Health Center: Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.
JOB SUMMARY: The Front Desk Associate supports high-quality, patient-centered care in a medical home setting, focusing on disease prevention under the guidance of the Front Office Supervisor. Responsibilities include verifying patient identity and insurance, collecting intake forms and visit reasons, updating the EMR, and preparing necessary documents. By ensuring accurate data entry, referrals, and documentation, the receptionist upholds patient care standards and complies with confidentiality and quality policies.
Work Schedule: Monday, Tuesday, Friday, Saturday 7:00 AM to 6:00 PM. Schedule may vary based on business needs.
DUTIES AND RESPONSIBILITIES:
Administrative Duties
Always Maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic
Checks in all patients; verifies patient identity, medical insurance, establishes if patient is eligible for Sliding Fee Scale
Verifies patient identity and insurance eligibility for each visit by obtaining photocopies of driver’s licenses, insurance cards, documentation for the Sliding Fee Scale
Reminds patients of upcoming appointments, follow-up visits, and referrals as applicable
Always maintains and ensures patient confidentiality
Updates Electronic Medical Record system as needed (scheduling/rescheduling appointments, collecting and recording patient co-pays, checking billing notes, collecting fees for service, updating insurance information, entering patient registration information, etc.)
Provides accurate and detailed phone messages to providers and staff
Obtains patient consent/signature(s) when necessary
Screens all phone calls that come in and manages the “flow” of the front desk (answering patient questions, scanning/faxing/photocopying documents as required)
Collects patient payments at the time of each visit; posts patient payments in eCW daily
Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures; comply with legal regulations
Ensures front office and clinic policies and procedures (as applicable) are always followed
Updates job knowledge by participating in educational opportunities; reading professional publications.
Attends and actively participates in staff meetings
Performs all other duties as assigned
Other Duties:
Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
Always maintains a courteous and professional demeanor.
Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
Performs all other duties as assigned
Uphold Complies with HIPAA and protects patient information.
The Medical Front Desk Receptionist ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
The Medical Front Desk Receptionist is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first.
Requirements
QUALIFICATIONS:
Fluency in English and Spanish – required
Education Required:
High School Diploma or equivalent. - required
At least 2 (two) years of front desk experience (including scheduling and insurance verification) in a medical clinic or facility. – preferred
KEY COMPETENCIES FOR SUCCESS:
Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
Knowledge of CPT and ICD-10-CM coding
Fluent in English and Spanish
Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
Outstanding ability to build interpersonal relationships at all levels.
Excellent communication skills, both written and verbal.
Demonstrated passion for community health care.
Proven leadership, teambuilding, and organizational skills.
Proven ability to maintain integrity in a fast paced and high-demand environment.
Proven ability to manage performance goals.
Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations
TYPICAL PHYSICAL DEMANDS:
Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.