Associate Technical Service & Development Scientist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About this role

Dow Plastics Additives (DPA) has an exciting opportunity for an Associate Technical Service & Development Scientist, based in Shanghai Dow Center. This role supports the growth of Dow Plastics Additives Business in Thermoset, Acrylics and New Business Development platforms across APAC region.

In this fast-paced and customer-facing technical role, you will be closely collaborating with R&D, Sales, Marketing, and Product Management Teams to drive customer and application growth, leveraging technical expertise to win in highly competitive markets. We are looking for a growth-oriented, opportunity-driven technical professional who drives ideas to execution.

Responsibilities

• Lead technical service and development activities for Thermoset, Acrylics and New Business Development platforms across APAC region with customer centric focus.
• Manage customers and channels through their requests, needs and technical problems.
• Partner with Commercial Team to support business growth at customer sites, retain existing share, and develop new customers or applications through trials, troubleshooting, technical validation and understanding competitive technologies.
• Maintain strong communication and alignment with Commercial and Product Management Teams to ensure project priorities and opportunity pipelines are well managed. Represents TS&D in Market Management Team and Market Implementation Teams.
• Apply scientific methodologies by preparing experimental plans and using relevant test methods to develop results which provide insights into application performance. Communicate the plan with technicians and provide guidance to run the studies.
• Identify and assess new application opportunities, convert qualified leads into projects, and manage stage gates. Drive Leads and CRM projects success to contribute innovation opportunities and innovation metrics.
• Demonstrate documentation practices such as call presentation preparation, call reports, CRI’s, ICD’s and maintain awareness of application IP to protect know-how and support compliant development.
• Build relationships internally with different Dow businesses and externally to find solutions for our customers, especially new business development areas.
• Represent Dow externally via presenting to customers at tradeshows and conferences.
• Model safe practices and adhere to company policies, quality standards, and regulatory requirements in all activities.
• Provide support to Jurong Island Plant Acrylic and MBS Asset as Product Responsible Person. Lead troubleshooting across formulation, scale-up, and production; apply root-cause analysis to resolve technical challenges efficiently.

Qualifications

• Education: MSc or PhD in Polymer Science, Polymer Modification, Chemistry, Chemical Engineering or related fields.
• Experience: Minimum 5 years of experience in application development with strong technical service background.
• Communication: Ability to work effectively in English both speaking and writing with clear and structured communication skills.
• Mobility: Willing to travel 25% within APAC Region, mostly in China.

Your Skills

• Technical Leadership: Ability to guide technical direction for projects and influence outcomes through expertise. Proactively drive projects and opportunity pipelines with autonomy; sustain momentum to deliver results. Think outside of the box to innovate, develop new approaches and solutions to customer needs and technical challenges.  High interest in new application exploration.
• Technical Knowledge: Strong formulation and polymer processing expertise, and ability to learn DPA knowledge quickly.  Core Shell Rubber, melt extrusion or Li-Battery related experience is a plus.
• Teamwork & Cross-functional Collaboration: Highly collaborative with strong teamwork orientation, fit to our team. Work seamlessly with key stakeholders to achieve business goals.
• Business Development Agility and Adaptability: Identify opportunities, capture them to business ideas and execute the plan. Adjust quickly to changing scopes, customer priorities, and market dynamics; focus on the highest-value opportunities.
• Customer Orientation: Experience in customer interface and establishing strategic relationships with stakeholders. Translate customer needs into tailored solutions.
• Communication & Presentation: Distill complex technical topics into clear, audience-appropriate messages for customers and stakeholders.
• Project Management: Plan, prioritize, and execute projects. Manage timelines, risks, and stage gates to commercialization. Communicate updates and align with key stakeholders.

Additional Notes

• This role is based in Shanghai, China, and no international relocation support is provided.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.