Ready Force Dispatcher/Validator

Bermex, Inc.Full time Regular

About The Team   

At Bermex, we put value on our customer relationships. We are always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role  

This position reports to the Ready Force Manager at Bermex and plays a key role in sending daily utility jobs to installation techs via computer for residential and/or commercial accounts. In addition, you will validate their installation work for accuracy. This position requires a high degree of organization, strong attention to details and effective communication skills (written and verbal).

What You will Do  

Dispatch jobs to Field Service Techs: 

• Sort and separate field service work orders and send to service techs in the field  
• Dispatch utility jobs to installation techs first thing in the mornings and periodically throughout the day  
• Route work to installation techs by dispatching work orders to a handheld device
• Intensely focus on multiple tasks throughout the day  
• Validate installation tech installs as they come in throughout the day, sending back any that need revised

Provide accurate documentation to management: 

• Use good judgement and make sound decisions in accordance with policies and procedures  
• Assist with administrative duties as assigned  

Other duties as assigned. 

About You  

Must haves:  

• Education: High School diploma or GED.   
• Experience: 1 year of experience with industry-specific knowledge; must possess a valid driver’s license 

Nice to haves:  

• Education: Associate’s degree  
• Experience: 2 or more years of experience in dispatching and/or validating.

Your Skills:  

• Ability to multi-task, and work independently or in a team environment
• Exceptional flexibility in daily routines and route scheduling   
• Excellent communication skills, comfortable interacting with management and customers  
• Ability to interact with unhappy customers in a professional manner  
• Strong attention to details and organization skills  
• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders  

This role would not be a good fit if you:  

• Do not enjoy working independently  
• Are not flexible and do not enjoy adapting to your current work schedule or routine  
• Do not have adequate planning and time management skills  

Drug/Alcohol Testing: 

• Drug/alcohol testing is required 
• Drug/alcohol testing required per non-regulatory requirements for employees working with water or electric meters 
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters 

Benefits  

Health and Safety:  

• Group health plans including medical/prescription, dental, vision, and a variety of other coverage options  
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability  
• Flexible Spending Accounts or an option for a Health Saving Account with company match  
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members  

Retirement:  

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost  
• Roth or Traditional 401(k) Retirement plan with company match   

PTO Plans (after 90 completed days of service for full-time employees):  

• Paid Vacation  
• Paid Holidays  
• Paid Wedding Day  
• Veterans Day paid time off for our veterans  
• Paid Sick Time (New York based positions ONLY)  

Perks/Allowances:  

• Company vehicle (for all driver-based positions)  
• Gas card for company vehicle (if applicable)  
• Company provided cell phone or mobile allowance (if applicable)   
• Boot allowance from approved vendors   
• Daily per diem for travel-based positions   

Where We Work   

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.