Global IT Quality Engineer Manager

<p class="job-description-header">Who We Are</p><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p class="job-description-header">What You'll Do</p><p>The People Digital Product Portfolio is the largest and most dynamic product portfolio within BCG’s Digital Products Organization. We enable global technology for BCG’s People Function, including Recruiting; Talent Management (Staffing, Mobility & Career Development); L&D and Core HR (including Workday, Compensation and Benefits).</p><p> </p><p>We are seeking a <strong>Global Quality Engineer Manager</strong> to lead quality engineering execution for our <strong>Vendor Management System (VMS)</strong> products. This is a hands-on technical leadership role focused on ensuring the quality, reliability, and scalability of enterprise SaaS applications through effective manual and automated testing.</p><p> </p><p><strong>You will:</strong></p><ul><li>Lead and mentor quality engineers across manual and automated testing, providing technical guidance, coaching, and quality oversight.</li><li>Develop and execute test strategies for the VMS product/platform, aligned with established quality engineering standards.</li><li>Remain hands-on with test automation, contributing to framework development, implementation, and code reviews.</li><li>Drive automation initiatives to improve test coverage, efficiency, reliability, and release confidence.</li><li>Ensure comprehensive testing of VMS workflows, business rules, APIs, integrations, databases, and backend services.</li><li>Partner with product owners, business analysts, and engineers to translate requirements into effective test scenarios, including negative, boundary, integration, and edge cases.</li><li>Collaborate with development and DevOps teams to integrate automated testing into <strong>CI/CD pipelines</strong> and enable continuous testing.</li><li>Lead defect triage and root cause analysis for complex or recurring issues and work with engineering teams on preventive actions.</li><li>Track and report quality metrics, including defect trends, test coverage, automation coverage, and defect leakage, to identify risks and improvement opportunities.</li><li>Provide quality assessments and recommendations to support release readiness and release decisions.</li><li>Recommend and adopt appropriate testing tools and technologies to improve quality engineering effectiveness.</li><li>Drive adoption of established QA practices and foster a <strong>quality-first culture</strong> within the VMS team.</li></ul><br><br><p class="job-description-header">What You'll Bring</p><p><strong><span class="TextRun SCXW177182892 BCX8"><span class="NormalTextRun SCXW177182892 BCX8">Required Experience:</span></span></strong></p><ul><li><strong>8+ years of experience in Software Quality Assurance / Quality Engineering</strong>, with expertise in both manual and automation testing.</li><li>Experience leading or technically guiding QA/Quality Engineering teams and mentoring engineers.</li><li>Strong hands-on experience developing and maintaining automated test suites and frameworks.</li><li>Experience testing <strong>SaaS-based enterprise products,</strong> preferably multi-tenant and cloud-native applications.</li><li>Experience testing workflow-driven enterprise platforms such as <strong>Vendor Management, Procurement, Contract Lifecycle Management (CLM), HR, or similar business applications</strong>.</li><li>Experience across functional, integration, regression, API, UI, end-to-end, and data validation testing.</li><li>Experience working with APIs, databases, backend services, and enterprise system integrations.</li><li>Experience integrating automated testing into CI/CD pipelines.</li><li>Experience working in <strong>Agile/Scrum environments</strong> with globally distributed, cross-functional teams.</li></ul><p><strong>Preferred Experience:</strong></p><ul><li>Experience testing SaaS-based <strong>Vendor Management or Procurement platforms such as SAP Fieldglass, Coupa, or similar enterprise workflow applications.</strong></li><li>Experience with performance and load testing.</li><li>Exposure to <strong>AI-enabled testing tools or applications of AI within Quality Engineering.</strong></li></ul><p><strong>Key Skills</strong></p><ul><li>Strong understanding of <strong>QA methodologies, SDLC, STLC, Agile testing practices, and Quality Engineering principles</strong>.</li><li>Hands-on expertise with<strong> Playwright (preferred) or Selenium</strong>.</li><li>Experience with automation approaches such as <strong>Page Object Model (POM), Hybrid, and Data-Driven frameworks.</strong></li><li>Proficiency in <strong>Java, JavaScript, TypeScript, or Python</strong> for automation scripting.</li><li>Experience with <strong>API testing using Postman</strong>; knowledge of <strong>REST Assured</strong> or similar frameworks is an advantage.</li><li>Experience with test and defect management tools such as <strong>JIRA, Zephyr, and QMetry</strong>.</li><li>Experience with Git and CI/CD tools such as <strong>Jenkins, GitHub Actions, or equivalent technologies.</strong></li><li>Strong understanding of enterprise SaaS applications, APIs, integrations, databases, and workflow-driven systems.</li><li>Strong analytical, troubleshooting, and problem-solving capabilities.</li></ul><br><br><p class="job-description-header">Who You'll Work With</p><p>You’ll work with a globally distributed, cross-functional team of <strong>product owners, business analysts, software engineers, DevOps engineers, architects, quality engineers, and business stakeholders</strong> in a fast-paced Agile environment.</p><p> </p><p>As a hands-on technical quality leader, you will mentor quality engineers and partner with product and engineering teams to ensure quality is embedded throughout the development lifecycle</p><br><br><p class="job-description-header">Additional info</p><p><strong>You’re Good At:</strong></p><p> </p><p><strong>Technical Leadership</strong></p><ul><li>Providing clear technical direction while remaining hands-on when needed.</li><li>Coaching and developing quality engineers.</li><li>Raising engineering standards through constructive reviews and knowledge sharing.</li></ul><p><strong>Problem Solving & Decision Making</strong></p><ul><li>Anticipating risks and identifying issues early.</li><li>Making pragmatic, risk-based decisions while balancing quality, timelines, and business priorities.</li><li>Navigating complex technical and business problems with sound judgment.</li></ul><p><strong>Communication & Collaboration</strong></p><ul><li>Communicating clearly with both technical and non-technical stakeholders.</li><li>Influencing teams and building alignment across functions and geographies.</li><li>Giving and receiving constructive feedback effectively.</li></ul><p> <strong>Work Management & Organization</strong></p><ul><li>Managing multiple priorities in a dynamic environment.</li><li>Demonstrating strong attention to detail while maintaining focus on broader outcomes.</li><li>Taking ownership and driving work through to completion.</li></ul><p><strong>Customer & Business Focus</strong></p><ul><li>Understanding business workflows and the impact of product quality on users.</li><li>Balancing technical quality with business needs and user experience.</li><li>Maintaining a strong focus on reliable and scalable product outcomes.</li></ul><p> <strong>Continuous Improvement</strong></p><ul><li>Challenging existing ways of working and identifying practical opportunities for improvement.</li><li>Staying current with evolving quality engineering technologies and practices.</li><li>Promoting learning, experimentation, and continuous improvement within the team.</li></ul><p> <strong>Values & Ethics</strong></p><ul><li>Demonstrating accountability, sound judgment, and integrity.</li><li>Handling confidential business and user information appropriately.</li></ul><p> </p><p>At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.</p><p><br>For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.</p><p> </p><p>We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.</p><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. <a href="https://careers.bcg.com/global/en/e-verify" target="_blank">Click here </a> for more information on E-Verify.</p>