Lead Medical Assistant

Overview

We're hiring a Lead Medical Assistant to join our outpatient dermatology practice in Knoxville, TN. The Lead Medical Assistant will lead and guide the Medical Assistant staff as well as assist Physicians and other Providers to ensure safe and effective quality patient care in an efficient and productive manner. 

Location and Schedule:

• Primary Location: Knoxville, TN

• Schedule: Monday - Friday, primarily 8:00 AM - 4:30 PM.

• Schedule Flexibility: Hours may vary depending on the provider or clinical team being supported, with potential shifts of 7:00 AM - 4:00 PM or 7:30 AM - 4:00 PM.

• Travel: Must be willing to travel to satellite office locations as needed.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Why join Anne Arundel Dermatology? We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Responsibilities

Responsibilities:

• Serve as an EMA system trainer, providing onboarding, training, and ongoing support to clinical staff.

• Train and coach Medical Assistants on clinical workflows, EMR documentation, and best practices.

• Support MIPS (Merit-based Incentive Payment System) initiatives, including quality measure documentation and compliance.

• Identify opportunities to improve clinical workflows, documentation accuracy, and operational efficiency.

• Collaborate with providers and clinical leadership to address training needs and support daily operations.

• Float between clinic locations as needed to provide hands-on Medical Assistant coverage.

• Perform clinical duties, including rooming patients, obtaining vital signs, assisting with procedures, and preparing laboratory specimens.

• Provide patient education, respond to clinical inquiries, and ensure timely documentation and follow-up.

• Maintain clinical supplies, equipment, and infection control standards in accordance with HIPAA, OSHA, and established protocols.

• Perform other duties as assigned by management.

Qualifications

Qualifications

• Strong knowledge of dermatology clinical workflows, procedures, and patient care practices preferred.

• Proficiency in EMA (Modernizing Medicine) electronic medical record software strongly preferred.

• Familiarity with MIPS (Merit-based Incentive Payment System) quality measures, documentation, and reporting requirements.

• Ability to train, mentor, and provide ongoing support to Medical Assistants and clinical staff.

• Strong clinical knowledge, including patient triage, medical terminology, and CPT/ICD-10 coding.

• Knowledge of HIPAA, OSHA, infection control, and bloodborne pathogen safety standards.

• Excellent communication, leadership, and problem-solving skills.

• Strong organizational skills with the ability to multitask, prioritize responsibilities, and adapt to changing clinical needs.

• Ability to work independently and collaboratively in a fast-paced clinical environment.

• Willingness to travel between satellite office locations as needed.

Licensure/Certifications/Education

Education and Experience

• High school diploma or equivalent (GED) required.

• Graduation from an accredited Medical Assistant program required.

• Current Medical Assistant certification or registration required.

• CPR certification preferred

• Minimum of two years of experience working as a Medical Assistant required.

• Previous experience in dermatology highly preferred.

• Previous experience in a lead, supervisory, or clinical team coordination role.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.

• Frequent bending, twisting, reaching, and other physical movements associated with clinical duties.

• Ability to use hands and fingers to handle medical instruments, equipment, and supplies.

• Ability to communicate effectively with patients, providers, and staff in person and by telephone.

• Ability to lift and carry up to 30 pounds.

• Ability to perform duties in a clinical environment that may involve exposure to infectious materials, chemicals, and sharp instruments.

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products