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Annie Aesthetic

Consolidates med spa clinics through acquisitions

Operations Associate

Business & StrategyConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USAHybrid

About the Job

Requirements

  • Strong English listening, speaking, reading, and writing skills for smooth written and verbal communication with the Annie team.
  • Ability to communicate fluently in Mandarin with clinic teams and clients.
  • Ability to travel between clinics as required by the work schedule.
  • Ability to organize and prioritize work, plan effectively, and execute operational tasks.
  • Ability to take initiative without supervision and solve problems independently.
  • Ability to persistently follow up and complete tasks despite challenges.
  • Ability to understand data and systems and make sound operational decisions.
  • Ability to creatively support employees and optimize back-office processes.

Responsibilities

  • Maintain equipment and facilities, manage cash, and make daily bank deposits.
  • Use the human resources information system to assist with employee onboarding and offboarding.
  • Manage inventory, maintain accurate inventory data, and procure supplies.
  • Ensure compliance with Occupational Safety and Health Administration and Health Insurance Portability and Accountability Act requirements, and keep related documentation current.
  • Coordinate services, repairs, and supply deliveries with vendors.
  • Develop and improve standard operating procedures and checklists, and ensure the team follows them.
  • Clarify operational expectations and strengthen team accountability.
  • Identify workflow inefficiencies or bottlenecks and propose solutions.
  • Support a team culture based on consistency, trust, and accountability.
  • Ensure appointments, employee profiles, and customer records in Zenoti are accurate and complete.
  • Help clinic managers and employees use Zenoti effectively.
  • Troubleshoot Zenoti issues promptly using sound judgment or escalate them as appropriate.
  • Maintain an average customer rating above 4.75 stars across platforms.
  • Assist with customer disputes professionally and promptly.
  • Maintain consistent service quality to improve customer retention and reputation.

Desired Qualifications

  • Experience in multi-location operations, medical aesthetics, or retail management.
  • A bachelor's degree.

About the Company

Annie Aesthetic

Consolidates med spa clinics through acquisitions

Annie Aesthetic is a holding company that consolidates U.S. medical aesthetics clinics through a buy-and-build strategy. It partners with or acquires best-in-class aesthetics clinics and provides capital, marketing, technology implementation, operations, talent recruitment, HR administration, and legal/compliance support to help them grow. It differentiates itself through private equity backing, experienced leadership, and a centralized, operations-focused platform that standardizes and scales clinics across locations. Its goal is to build a nationwide network of high-performing med spa brands by delivering resources and governance to scale efficiently and improve profitability for partner clinics.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
2022

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