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Accor

Global hotel management, franchising, loyalty programs

Night Auditor

Hotel Guest ServicesPosted on Nov 12
Full-timeBelo Horizonte, State of Minas Gerais, BrazilNo salary listedIn-person

About the Job

Requirements

  • Currently pursuing higher education in Hotel Administration, Tourism, or a compatible area.
  • Knowledge of Microsoft Office and the internet.
  • Intermediate English proficiency.

Responsibilities

  • Verify compliance with company processes, procedures, routines, and documentation standards.
  • Welcome guests and customers in person and by telephone, providing general information.
  • Conduct guest check-in and check-out, including invoice and payment verification.
  • Perform billing, self-control, and bank slip generation processes.
  • Enter reservation information into the system.
  • Offer and operate the loyalty program according to established standards.
  • Perform IT backups and server procedures.
  • Respond to emergencies and contact the responsible parties when necessary.
  • Mediate conflicts and handle critical or atypical guest situations.
  • Complete maintenance and safety checklists in hotel areas.
  • Guide the bellperson and reception assistant.
  • Handle telephone inquiries according to brand standards.
  • Organize and maintain departmental files.
  • Conduct shift handover according to established procedures.
  • Perform other related duties as needed by the department.

Desired Qualifications

  • Completed higher education in Hotel Administration, Tourism, or a compatible area.
  • At least one year of experience in the role or field.
  • Fluent English.
  • Intermediate Spanish.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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