Responsable de Salle
About the job
- Fluency in spoken and written French and English is required.
- At least 5 years of experience in the restaurant industry is required.
- Autonomy, dynamism, a sense of responsibility, rigor, leadership, and team spirit are required.
- Ensure the quality of customer service and customer satisfaction.
- Contribute to the restaurant and bar revenue.
- Supervise and motivate teams to optimize sales and service quality, while ensuring compliance with legislation and hygiene rules.
- Maintain the restaurant and bar for customers’ comfort, represent the hotel and brand appropriately, and build customer loyalty through high-quality interactions.
- Handle and follow up on customer comments and complaints.
- Develop and implement the department’s commercial action plan, inform customers about the hotel’s services, encourage consumption, and support commercial initiatives through creativity and innovation.
- Ensure smooth service operations, including organization, floor plans, briefings, and task assignments; manage the restaurant during service.
- Manage the restaurant team and share administrative duties, including approving restaurant and bar cash registers and checking cash discrepancies.
- Apply Novotel brand service norms and standards, and ensure operational and service standards are properly implemented.
- Develop employees’ skills through onboarding, training, and evaluation, support their career development, and ensure information is communicated to teams.
- Ensure compliance with labor legislation and engage employees in meeting the department’s financial targets.
- Protect people and property, contribute to the sustainable development policy, and maintain cleanliness and food-safety standards in dining areas and changing rooms.
- Ensure department equipment functions properly, maintain the department’s property, and follow up on technical interventions.
- Contribute to achieving the Food & Beverage hygiene audit objective.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget