Technical Services Engineer
SOMFY Group
Technical Services Engineer
SOMFY Group
Builds motors and connected controls for homes and buildings
>Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.
>Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.
>Performs technical sales support at customer sites, or on a multiple-site basis
>Collaborates with sales teams to develop and recommend products and services to meet customers' requirements
>Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.
>Responds to customer questions regarding operation and malfunctions.
>Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
>Response for product and technical training to customers.
>Responsible for new product application and testing.
>Prepare technical documentation for presales, sales and after sales.
>Identify and visit third-party technology providers, conduct subsequent product testing for both parties, and explore business opportunities
>At least 3 years’ working experience in Engineering industry for technical services & support, preferably with experience in KNX/ETS solution, after-sales handling/management, and related in the field of motorization/automation business.
>University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.
>Good knowledge of mechanical, electrical and electronic products.
>Local language is a must. Fluent in spoken and written English is essential.
>Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.
>Good communication skill
Please mention your current and expected salary and notice period in the CV.
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Builds motors and connected controls for homes and buildings
SOMFY Group designs and manufactures motors, controls, and connected systems for openings and closures in homes and buildings. Its products automate shutters, blinds, curtains, gates, garage doors, and other access points, combining mechanical movement with electronic controls. The group serves manufacturers, installers, building professionals, and household users through an international network of brands, production sites, and distribution operations. Its connected-home offering lets occupants coordinate equipment, adjust living conditions, and manage access or security from digital interfaces. Founded in 1969, SOMFY Group is headquartered in Cluses, in the Auvergne-Rhône-Alpes region of France.
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