When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
We strive to deliver a screening service that supports the efficient onboarding of our client’s candidates. As a Key Language Researcher, you’ll support this through diligent and accurate processing of reference requests, due diligence checks and database searches.
Using your language skills where required, you’ll work from a queuing system to verify candidate data and conduct a variety of searches. Being resourceful and effective in your work, you’ll effectively handle responses from third parties, review results, ensure their accuracy and record findings on the Candidate’s screening report.
Accountabilities
- Supporting the processing of candidate screenings by completing employment/education verifications and all checks and searches relevant to the screening.
- Following internal procedures and turnaround times for processing employment and education verifications.
- Working efficiently and accurately, ensuring the protection of candidate data at all times.
Responsibilities
- Researching appropriate points of contact for employment, education and professional status verifications using a variety of sources including candidate data, internal directory and the internet.
- Contacting third parties by phone to confirm correct contact details to send verification requests and obtain verbal verifications where required.
- Establishing follow up contact with the point of contact requesting verification of the candidate’s employment or education component.
- Inputting candidate data into a variety of online systems, process due diligence checks, queue checks and database searches.
- Checking candidate documentation meets requirements of checks and searches to be conducted.
- Managing responses, reviewing results and updating screening report wording for adverse and noteworthy findings ensuring results are attached to the correct candidate’s screening file.
- Ensuring the contact directory is accurate, updating contact names, phone numbers and email addresses where required.
- Adding clear and concise notes to the in house software to enable the Candidate Screening Coordinator to proceed with the screening.
- Liaising with Candidate Screening Coordinators to ensure the timely and accurate processing of reference components, sharing information relevant to the screening.
- Answering switchboard calls, directing incoming callers to the most appropriate contact and answering any queries.
Key skills, qualifications and experience
- 1 + Years’ experience in an office-based, administrative or customer service role is beneficial
- Basic IT competency with the ability to navigate IT systems and software packages
- Background in employment screening advantageous
- The ability to communicate clearly, concisely, and fluently in Mandarin and English
Accurate recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.
A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
