Business Analyst

Job Description

Role Description

The primary purpose of the Business Analyst will be to design business information systems, and incorporate new systems or processes to improve company work-flow, production, efficiency, and effectiveness. This individual will also be expected to maintain current knowledge of rapidly changing computer technology and to assist in the day-to-day operations and technical needs of the broader organization. The ideal candidate will be open to working in a startup type of environment, with the energy to work high-level to lower-level
tasks, as needed, and be self-motivated.

Qualifications

• BA or BS from an accredited University

• 2+ years’ experience in Business Analysis, or Business
  Process Modeling and QA testing, with at least 1 year experience leading or
  being part of a project

• 2+ Years of Salesforce configuration experience
• Basic understanding of SQL and ability to write simple SQL
  queries
• Ability to map business processes, diagram data flows, and gather
  and use business intelligence
• Experience with CRM, CMS, sequel, and end user training documentation
• Configuration skills for MIP, Salesforce.com, and Luminate
  CRM

Additional Information

Job Requirements

Scope of responsibilities:

• Assess Process reengineering opportunities

• Design Change management activities

• Train staff on systems

• Gather requirements

• Work with off-site development teams to coordinate product
  delivery

• Conduct Testing & UAT sessions

• Manage exceptions and Data cleansing activities

• Lead projects, use project management software to manage
  tasks

• Assist with onboarding/off-boarding and user provisioning
  administration

• Manage IT and process improvement projects

• Manage Salesforce environment

• Configure business applications: MIP, SalesForce.com, CMS,
  Luminate CRM

Experience in the
following:

• Elicit requirements using interviews, document analysis,
  requirements workshops, surveys, site visits, business process descriptions,
  use cases, scenarios, business analysis, and task and workflow analysis.

• Critically evaluate information gathered from multiple
  sources, reconcile conflicts, decompose high-level information into details,
  abstract up from low-level information to a general understanding, and
  distinguish user requests from the underlying true needs.

• Experience in using enterprise-wide requirements definition
  and management systems and methodologies required.

• Develop requirements specifications according to standard
  templates, using standard English

• Successfully engage in multiple initiatives, simultaneously

• Drive and challenge business units on their assumptions of
  how they will successfully execute their plans

Collaborative:

• Proactively communicate and collaborate with external and
  internal customers to analyze information needs and functional requirements and
  deliver the following artifacts as needed: Functional requirements. Business Requirements
  Documents, Use Cases, GUI, Screen and Interface designs

• Work independently with users to define concepts and under
  direction of project managers, or independently, as the project lead

• Serve as the conduit between the customer community
  (internal and external customers) and the software development team, or
  selected vendors through which requirements flow.

• Collaborate with developers and subject matter experts to
  establish the technical vision and analyze tradeoffs between usability and
  performance needs.

• Be the liaison between the business units and technology
  teams.

Additional

• Liaise vendors

• Additional responsibilities, as needed

• Collaborate with the other functional teams within the
  broader HSF organization

Qualification

Education/Experience

• BA or BS from an accredited University

• 2+ years’ experience in Business Analysis, or Business
  Process Modeling and QA testing, with at least 1 year experience leading or
  being part of a project

• 2+ Years of Salesforce configuration experience

Critical Attribute

• Must be self-motivated and possess the ability to execute
  with minimal direction.

• Strong analytical and product management skills required,
  including a thorough understanding of how to interpret customer business needs
  and translate them into application and operational requirements.

• Ability to interact professionally with a diverse group of fellow
  team members, executives, managers, and subject matter experts

• Comfortable managing non-direct reports and influencing
  others to meet deliverables

• Agile development methodology and experience with systems
  analysis and design

• Ability to prioritize, handle multiple tasks/projects,
  juggle changing deadlines, provide structure to team, and meet deadlines.

• Ability to solve problems, while prioritizing project needs

Professional Skills

• Effective and excellent communication (written and verbal)
  and interpersonal skills

• Outstanding organization skills, strong listening skills,
  and attention to detail

• Ability to maintain confidentiality of work-related information
  and materials

• Basic understanding of SQL and ability to write simple SQL
  queries

• Ability to map business processes, diagram data flows, and gather
  and use business intelligence

• Experience with CRM, CMS, sequel, and end user training documentation

Preferred

• Configuration skills for MIP, Salesforce.com, and Luminate
  CRM

• Certifications: ITIL V3,Business analysis

• Salesforce administrator license preferred

Additional Requirements

• Flexible to work weekends and/or extended
  work days, as required

• Cross-functional team member

• Ability to work in a start-up type of environment where
  information is not always structured and/or routinely available

Other Criteria

The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.This position requires:

• Constant sitting or standing,

• Some walking around, and

• Occasionally lifting no more than 10 lbs.

To Apply: email resume and cover