Full-Time
Patient Services Representative
Posted on 8/18/2026
Cooper University Health Care
Academic health system
Compensation Overview
$18 - $29/hr
Moorestown, NJ, USA
In Person
May require work at other ambulatory offices based on patient volume.
 Clerical & Data Entry (1) |
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- At least one year of recent registration or billing experience working in a medical facility is preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals is preferred.
- Epic experience is preferred.
- A high school diploma or equivalent is required.
- NAHAM Certified Healthcare Access Associate (CHAA) certification is preferred.
- The candidate must have a customer service-oriented attitude, pleasant and poised demeanor, and excellent phone etiquette.
- The candidate must possess excellent verbal and written communication skills.
- The candidate must be skilled in the use of computers.
- The candidate must be able to stand and walk for two to eight hours per assigned shift, depending on location.
- The candidate must be flexible, able to multitask in a fast-paced environment, and able to adjust to patient volume.
- Greet patients and guests using AIDET while providing an individualized patient service experience.
- Provide patient support, keep patients informed of delays, and take appropriate action, including offering alternatives.
- Perform full registration functions, including updating and validating demographics, identification, and insurance information, completing verification, and obtaining signatures.
- Perform and document patient outreach for front desk pool messages, MyChart messages, and confirmation calls.
- Use kiosks, tablets, and other technology to assist patients upon arrival.
- Make appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services.
- Collect co-pays and outstanding balances, and review and reconcile the cash drawer daily.
- Perform non-clinical administrative duties, including in-basket and telephone communication, medical-record documentation, obtaining reports and medical records, completing insurance and disability forms, precertifications and authorizations, referrals, and workqueues.
- Comply with procedures for transcription of radiology and scheduling orders.
- Fulfill organizational responsibilities, including respecting and promoting patient rights and responding appropriately to emergencies.
- Communicate with multidisciplinary team members and patients while adhering to the organization’s mission, vision, values, and Code of Ethical Conduct.
- Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
- Perform other duties as assigned by the manager.
- At least one year of recent registration or billing experience working in a medical facility.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
- Epic experience.
- NAHAM Certified Healthcare Access Associate (CHAA) certification.
Cooper University Health Care is an academic health system based in South Jersey. The organization provides hospital, specialty, primary, emergency, outpatient, research, and medical education services through an integrated care network. It serves patients, families, clinicians, students, researchers, and communities across southern New Jersey. Its operating model centers on academic medicine and community care supported by physician practices, clinical institutes, technology, facilities, and centralized operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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