Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

Responsibilities:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks
•  Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

LOB Job Description:

This role is responsible for leading cross-functional and interdepartmental projects supporting products, processes, capabilities, and employee readiness within Retail Credit Operations (RCO). The Project Manager partners across business, Technology, Risk, and other key stakeholder groups to translate strategic priorities into executable plans and drive initiatives from planning through implementation and sustainment.

Key responsibilities include developing and managing integrated project plans, facilitating decision-making, proactively identifying and mitigating risks and dependencies, and ensuring transparency of project health, milestones, and outcomes. The role requires strong project leadership, executive-level communication, problem-solving, and the ability to influence and drive accountability across multiple organizations.

Responsibilities

• Leads the planning and execution of medium- to large-scale, cross-functional initiatives, ensuring alignment to business objectives, scope, milestones, and expected outcomes.
• Develops and maintains integrated project plans, including key milestones, deliverables, dependencies, risks, issues, and implementation activities.
• Drives accountability across project teams by establishing clear ownership, monitoring progress, identifying gaps, and facilitating timely resolution of issues.
• Proactively identifies project risks, issues, and cross-project dependencies, develops mitigation strategies, and escalates items requiring leadership attention or decision.
• Partners with business stakeholders to define and document business and project requirements, including remediation needs and controls required to support sustainable performance.
• Leads cross-functional discussions across business, Technology, Risk, and partner organizations to resolve issues, remove obstacles, and facilitate timely decision-making.
• Provides clear, concise project updates and recommendations to stakeholders and senior leaders, including overall project health, accomplishments, upcoming milestones, risks, dependencies, and decisions needed.
• Supports implementation readiness, change adoption, and sustainment by identifying impacts to processes, employees, controls, procedures, and supporting capabilities.
• Applies established project management and change governance practices to ensure initiatives are effectively managed throughout the project lifecycle.
• Identifies opportunities to improve project delivery, streamline processes, and optimize dependencies across related initiatives.

Required Qualifications

• Demonstrated experience leading medium- to large-scale, cross-functional projects or transformation initiatives from planning through implementation.
• Strong project management capabilities, including scope, schedule, milestone, dependency, risk, issue, and change management.
• Proven ability to independently drive execution, manage competing priorities, and maintain momentum in a fast-paced environment.
• Strong executive presence with demonstrated ability to develop and deliver clear, concise written and verbal communications to senior leaders.
• Ability to translate complex business or project information into actionable plans, recommendations, decisions, and executive-level updates.
• Demonstrated ability to build strong relationships and influence stakeholders across business, Technology, Risk, and other partner organizations.
• Strong facilitation and negotiation skills, with the ability to build consensus, resolve issues, and drive decisions across stakeholders with competing priorities.
• Strong analytical and problem-solving skills, including the ability to identify risks, assess impacts, determine root causes, and develop practical mitigation strategies.
• Demonstrated ability to identify and manage cross-project dependencies and implementation impacts.
• Working knowledge of project management governance, change management, and process improvement practices.
• Strong organizational and prioritization skills with the ability to manage multiple workstreams and deadlines simultaneously.
• Proficiency with Microsoft Office applications, particularly PowerPoint, Excel, Word, and project planning/tracking tools.

Preferred Qualifications

• Experience supporting large-scale business transformation or operational change initiatives.
• Experience working in a financial services, operations, credit, servicing, or similarly regulated environment.
• Experience partnering with Technology teams on system, process, automation, or digital transformation initiatives.
• Experience with implementation readiness, testing, change adoption, and post-implementation sustainment.
• Experience developing status reporting and presentations for executive or senior leadership audiences.
• Experience with process improvement, process mapping, or operational performance measurement.
• Project management or change management certification, such as PMP or equivalent, preferred.

Skills

• Project Management
• Strategic Planning & Execution
• Risk & Issue Management
• Change Management
• Stakeholder Management
• Executive Communication
• Cross-Functional Leadership
• Problem Solving
• Decision Facilitation
• Process Management
• Process Improvement
• Controls Management
• Prioritization
• Business Analysis
• Written & Verbal Communication

Shift:

1st shift (United States of America)

Hours Per Week: 

40