Hostess F&B

Job Description

We are seeking a friendly and professional Hostess F&B to join our team in the beautiful island of Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests in a warm and professional manner
• Manage reservations and seating arrangements efficiently
• Escort guests to their tables and provide menus
• Assist with special requests and accommodate dietary requirements
• Maintain a clean and tidy reception area
• Coordinate with kitchen and wait staff to ensure smooth service
• Handle guest enquiries and resolve any issues promptly
• Maintain an up-to-date knowledge of menu items and daily specials
• Assist in organising and overseeing special events or promotions
• Ensure compliance with health and safety regulations

Qualifications

• Secondary school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and approachable demeanour
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer literacy for managing reservations and using point-of-sale systems
• Keen attention to detail and a commitment to maintaining high standards
• Knowledge of food and beverage service standards
• Understanding of hospitality industry practices
• Previous experience in hospitality or customer service is desirable
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand for extended periods and move around the restaurant as needed
• Proficiency in English; knowledge of additional languages is an advantage

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.