Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
At least 1 year of professional experience in a healthcare setting is required.
A high school diploma or GED is required.
Medical Assisting schooling and/or a certificate is required.
Applicants must be comfortable navigating schedules, discussing plans with patients, and escorting patients throughout the clinic.
Applicants must be proficient in electronic medical records (EMR), Word, and Excel, and type 40 words per minute.
Applicants must be dependable, highly organized, systematic, able to multitask, attentive to detail, accurate, and able to prioritize tasks.
Applicants must be able to respond compassionately to sensitive patient inquiries or complaints and communicate interactively to help patients feel comfortable.
Responsibilities
Welcome patients to the clinic and orient them to clinic facilities and services.
Serve as the main point of contact for new patients during their first few days.
Provide clinic tours and explain the layout and treatment areas.
Review patient treatment schedules and help patients understand where and when to go for each service.
Assist with check-ins, accompany patients to initial appointments, and introduce them to the staff delivering treatments.
Coordinate with care team members to promptly resolve patient questions or concerns.
Monitor the new patient experience and escalate feedback to the care team or leadership.
Assist with patient care needs to ensure patients continue to receive excellent care.
Foster a welcoming, supportive, and professional environment.
Desired Qualifications
Previous experience in a patient support role is preferred.
Overview: We are in search of a Patient Care Coordinator who will work to create a positive and seamless experience for the new patients who are enrolled in our comprehensive treatment programs. This position ensures that patients feel supported, oriented, and confident as they begin their care journey at our clinic.
Key Responsibilities:
Welcome the patient to the Clinic and provide comprehensive orientation of all clinic facilities and services.
Serve as the main point of contact for new patients during their first few days
Provide clinic tours and explain the layout and treatment areas
Review patient treatment schedules and help them understand where and when to go for each service
Assist with check-ins and accompany patients to initial appointments and introduce the patients to the staff who will be delivering treatments
Coordinate with care team members to resolve patient questions or concerns promptly
Monitor new patient experience and escalate feedback to the care team or leadership
Assist with patient care needs to ensure the patient continues to receive excellent care.
Foster a welcoming, supportive, and professional environment
Qualifications:
Must have a minimum of 1 year of professional experience in a healthcare setting
Previous experience in a patient support role preferred
Strong interpersonal and communication skills
Comfort with navigating schedules, discussing plans with patients, and escorting patients throughout the clinic
Professional, compassionate, and calm under pressure
Education and/or Experience:
High school diploma or GED.
Must have Medical Assisting schooling and/or certificate.
Must be dependable, highly organized, systematic, and an excellent ability to multi-task.
Attention to detail and ability to complete tasks with accuracy and properly prioritize.
Ability to respond compassionately to the most sensitive inquiries or complaints from patients.
Must have excellent interactive communication skills, making patients feel comfortable and at-ease.
Proficient in EMR, Word, and Excel; typing speed of 40 WPM.
Compensation range: $25 per hour
Hours: • Full-time, minimum of 37.5 hours per week • Monday through Friday
Benefits:
Employer sponsored health, vision and dental benefits Ancillary benefits (e.g. Life, Short Term Disability, etc.) Paid Time Off Holiday Pay Employee discount
LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.