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NEXDINE Hospitality

Dining and hospitality management

Guest Experience Supervisor

Full-Time
$21 - $23/hr+ $2.50/hour weekend shift differential
Mid
Certification
Overland Park, KS, USA
In Person

About the job

Requirements
  • A high school diploma or equivalent is required.
  • One to three years of experience in a similar position is required.
  • Specialized training in catering is required.
  • The ability to demonstrate leadership, teamwork, communication proficiency, customer and client focus, scheduling ability, and the ability to work under pressure is required.
  • ServSafe Certification is required.
  • Choke Safety Certification is required.
  • Allergen Awareness Certification is required.
  • The role requires the ability to follow written and oral instructions and procedures, along with manual dexterity and auditory and visual skills.
  • The role requires the ability to sit, reach, bend, kneel, stoop, climb, and push, pull, and lift items weighing 40 pounds or less, and to stand for long periods.
Responsibilities
  • Provide oversight of daily dining services to ensure client and customer satisfaction.
  • Inspect supplies, equipment, and work areas for conformance with established standards and arrange for equipment purchases or repairs as needed.
  • Build and maintain a working two-plus-week schedule with at least three weeks posted.
  • Purchase food and other supplies as needed, maintain quality-control practices for receiving products, and maintain vendor relationships when assigned.
  • Assist with determining staff requirements and scheduling to ensure timely delivery of services.
  • Maintain company standards for safety, food handling, sanitation, uniforms, and productivity.
  • Assist with event menu writing and cycle cost control using appropriate recipes and costing measures with the Chef Manager or Chef.
  • Assist with food production when needed.
  • Assist with planning, executing, and coordinating events according to client standards with the Chef Manager or Chef.
  • Assist with catering-event setup and breakdown, including seating arrangements, decorations, and food displays, and supervise staff during events.
  • Meet with prospective clients to review event requirements and execution, including menu creation, setup and breakdown requirements, and scheduling.
  • Adhere to budgetary guidelines determined by the Chef Manager or Chef.
  • Record production and operational data, and compile and maintain records of food use and expenditures.
  • Assist with financial recordkeeping for all aspects of operations.
  • Assist with inventory management when needed.
  • Instruct, train, and supervise cooks, servers, and utility workers in food preparation, cooking, garnishing, presentation, and service.
  • Provide attentive and approachable customer service, including greeting and thanking customers.
  • Supervise employees of the unit when assigned.
Desired Qualifications
  • A culinary school certificate or degree is preferred.
  • Experience with Microsoft Office Suite is preferred.

About the company

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NEXDINE Hospitality

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NEXDINE Hospitality is a hospitality-services company managing dining and related guest experiences for organizations. It designs and operates food programs for workplaces, senior-living communities, independent schools, and other institutions. Services combine culinary operations, hospitality staffing, nutrition, safety, and client-specific program management. NEXDINE operates client-specific food programs rather than a restaurant chain, combining culinary management with procurement, nutrition, staffing, hospitality standards, sanitation, compliance, and daily service inside workplaces, schools, and senior communities.

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