Store Support Lead

Role Specific Information

Job Description

About the Role

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.

What You’ll Do

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team

• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines

• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment

• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices

• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices

• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met

• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios

• Communicate and guide store technology issues through resolution

• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)  

 All Lead roles at Kohl’s are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

• Accomplishing multiple tasks within established timeframes

• Training, monitoring and reinforcing company policies, procedures, standards and guidelines

• Maintaining adherence to company safety policies for the safety of all associates and customers 

• Other responsibilities as assigned

What Skills You Have

Required

• Must be 18 years of age or older

• Limited travel to support new store openings

• Strong verbal/written communication and interpersonal skills

• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Experience decision-making and problem-solving in a fast paced environment

• Retail or service industry experience

Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section.

• Ability to satisfactorily complete company training programs.

• Ability to comply with dress code requirements.

• Basic math and reading skills, legible handwriting, and basic computer operation.

• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

• Ability to use a computer for tasks such as communicating, scheduling, keeping detailed records, reviewing data and spreadsheets, etc.

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

• Perform work in accordance with the Physical Requirements section.

• Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

• Ability to sit/stand/walk for the duration of a scheduled shift (at least 8 hours).

• Ability to visually verify information and locate and inspect merchandise.

• Ability to comply with health and safety standards.