Service Advisor
About the job
- A high school diploma is required.
- General knowledge of motor vehicles, building trades, or recreational vehicles is required.
- Verbal communication skills are needed for effective interactions with customers and employees.
- The ability to listen, confirm understanding, and accurately convey information verbally and in writing is required.
- The ability to adjust to changing priorities through efficient planning, organizing, and scheduling is required.
- The position requires working effectively alone and in a team environment and establishing collaborative relationships with peers and staff.
- The role requires talking and hearing; repetitive hand motions; grasping, pushing, pulling, climbing, crouching, and reaching with arms and hands; and occasionally using ladders to access hard-to-reach areas.
- The role requires the ability to lift up to 50 pounds occasionally and up to 20 pounds frequently.
- The role involves some exposure to adverse environmental conditions.
- Listen to customers describe RV problems, clarify and document the information on work orders for technicians performing repairs or routine maintenance.
- Conduct walk-around inspections of units to assess damage, repair needs, and opportunities to recommend services and accessories.
- Verify warranty and service-contract coverage by reviewing records, explain provisions and exclusions, and interact and negotiate with insurance and contract companies.
- Develop estimates by costing materials, supplies, and labor, and calculate customer payments.
- Prepare work orders, match technicians to jobs, oversee technicians’ work status, and review work for accurate billing and payment for time worked.
- Research customer RV service records and conduct outreach to recommend and schedule preventative and periodically recommended services.
- Maintain customer rapport by communicating clearly, explaining estimates, obtaining customer approval, and answering questions and concerns.
- Maintain records of planned corrective actions, customer contact, and authorizations.
- Update job knowledge by participating in educational opportunities, such as reading manufacturers’ publications.
- Supervise Service Technicians and, in some locations, Detailers by instructing and training them in work methods; planning, scheduling, and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions for unsatisfactory employees.
- Previous experience in a customer-facing service role is desirable.
About the company
Alpin Haus is a regional outdoor recreation retailer with seven locations in New York and New Jersey. It offers equipment and gear for family adventures, including RVs, boats, pools, hot tubs, patio furniture, ski and snowboard gear, and snowmobiles, and serves as a destination where customers can shop for gear and plan activities. Its products work by being sold or rented to enable outdoor experiences for families and adventurers; the company provides a one-stop source for buying, renting, and outfitting for activities like boating, camping, swimming, and winter sports. The company differentiates itself through its broad, hands-on catalog across multiple locations and its focus on helping customers create lasting memories, not just selling gear, by emphasizing fun, connection, and shared experiences. The goal is to help families and adventurers build unforgettable experiences outdoors, supported by accessible local stores, services, and a wide range of equipment.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York
Founded
1964
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Simplify's Take
What believers are saying
- Alpin Haus acquired High Adventure in August 2024, adding immediate local traffic.
- Management says over 300 employees and seven stores, signaling continued operating scale.
- The 2026 online store launch creates higher-margin sales and broader winter customer acquisition.
What critics are saying
- RV demand weakens fast; Alpin Haus still leans on seasonal, discretionary purchases.
- Seven locations across New York and New Jersey raise execution complexity and inventory risk.
- Amazon, specialty chains, and dealer consolidation can compress margins and erode family-shop loyalty.
What makes Alpin Haus unique
- Since 1964, Alpin Haus built a seven-location Northeast footprint by 2026.
- Its August 2024 Latham acquisition deepens Capital Region coverage without losing local brand equity.
- The new 2025-2026 online ski store extends reach beyond physical dealerships.
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Benefits
- Training Programs
- Professional Development Budget