Blackbaud

Cloud SaaS for nonprofits and education

Manager User Experience

Product Design +1Confirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

At least 10 years of user experience spanning customer research, interaction design, and product design, including at least 5 years leading and developing user experience professionals.
Knowledge of human-centered design methodologies and customer research practices, including usability testing, validation techniques, and accessibility principles.
Understanding of product development processes and experience strategy, with the ability to connect customer insights to product direction and business outcomes.
Experience partnering within cross-functional product, engineering, and business teams while influencing stakeholders and facilitating strategic decision-making.
Experience with software-as-a-service products, modern design systems, artificial intelligence-enabled experiences, user experience metrics, and Agile product development environments.
Ability to leverage artificial intelligence-assisted tools to accelerate delivery, improve quality, increase team effectiveness, and explore emerging capabilities that enhance customer experiences.

Responsibilities

Lead and develop a high-performing team of user experience designers and researchers through coaching, feedback, talent development, and clear career growth planning.
Partner with Product and Engineering leaders to define product strategy, customer outcomes, and experience priorities that align customer needs with business objectives.
Champion human-centered design by promoting customer research, usability testing, accessibility, and evidence-based decision-making throughout the product development process.
Guide teams through discovery, concept validation, and solution development, including the thoughtful use of artificial intelligence-enabled capabilities that solve validated customer problems and improve outcomes.
Improve experience quality and operational excellence by driving adoption of design systems, shared practices, and scalable ways of working across teams.
Establish meaningful experience metrics, monitor customer feedback and product health indicators, and demonstrate the business impact of user experience investments through measurable results.

We’re looking for a collaborative, customer-focused, and strategic Manager, User Experience to lead a team of talented design and research professionals who create experiences that help purpose-driven organizations achieve more. This role blends people leadership, product partnership, and design excellence to ensure customer needs are understood, prioritized, and reflected throughout the product development lifecycle.

Success in this role requires a strong commitment to Results Driven and Customer Focused leadership. You’ll partner closely with Product and Engineering leaders to shape experiences that are valuable, usable, accessible, and cohesive while helping Blackbaud expand what’s possible for the social impact community. This is an opportunity to lead high-performing teams, influence product strategy, and drive measurable outcomes that improve both customer satisfaction and business results.

What you'll do

• Lead and develop a high-performing team of user experience designers and researchers through coaching, feedback, talent development, and clear career growth planning.

• Partner with Product and Engineering leaders to define product strategy, customer outcomes, and experience priorities that align customer needs with business objectives.

• Champion human-centered design by promoting customer research, usability testing, accessibility, and evidence-based decision making throughout the product development process.

• Guide teams through discovery, concept validation, and solution development, including the thoughtful use of AI-enabled capabilities that solve validated customer problems and improve outcomes.

• Improve experience quality and operational excellence by driving adoption of design systems, shared practices, and scalable ways of working across teams.

• Establish meaningful experience metrics, monitor customer feedback and product health indicators, and demonstrate the business impact of user experience investments through measurable results.

What you'll bring

• 10+ years of user experience experience spanning customer research, interaction design, and product design, with 5+ years leading and developing user experience professionals.

• Knowledge of human-centered design methodologies and customer research practices, including usability testing, validation techniques, and accessibility principles.

• Understanding of product development processes and experience strategy, with the ability to connect customer insights to product direction and business outcomes.

• Experience partnering within cross-functional product, engineering, and business teams while influencing stakeholders and facilitating strategic decision-making.

• Experience with software-as-a-service products, modern design systems, AI-enabled experiences, user experience metrics, and Agile product development environments.

• Ability to leverage AI-assisted tools to accelerate delivery, improve quality, increase team effectiveness, and continuously explore emerging capabilities that enhance customer experiences.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

About the Company

Blackbaud

Cloud SaaS for nonprofits and education

Blackbaud provides cloud-based SaaS software for nonprofits, schools, and social good organizations. It offers tools for fundraising, financial management, CRM, marketing, and analytics through a subscription model with optional services and transaction-based fees. The platform is a unified, cloud-based system with modules for donor management, campaigns, grant tracking, accounting, and data analytics. Its focus on the social good sector and end-to-end capabilities set it apart from generic software providers, helping organizations improve efficiency, boost donor engagement, and maximize social impact while supporting CSR and sustainability goals.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Charleston, SC
Founded: 1981

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