Area Operations Manager

What Are We Looking For?

• Bachelor's degree in Supply Chain, Operations, Engineering, Business, Logistics, or a related discipline (or equivalent experience).
• Minimum 5 years of leadership experience in warehousing, logistics, fulfillment, manufacturing, distribution, or supply chain operations.
• Experience leading teams through supervisors and front-line leaders.
• Strong understanding of inventory management, warehouse operations, fulfillment, transportation, and customer service execution.
• Experience driving operational performance through KPIs, management systems, and continuous improvement methodologies.
• Demonstrated ability to develop people, build capability, and lead organizational change.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience in food, pet food, consumer packaged goods, or highly regulated manufacturing environments preferred.
• Experience implementing operational controls, standard work, and inventory governance processes preferred.

What Will Be Your Key Responsibilities?

Safety, Quality & Associate Engagement

• Champion a culture where associate safety, food safety, quality, and compliance are the highest priorities.
• Develop a high-performing team environment built on accountability, engagement, inclusion, and teamwork.
• Lead hiring, onboarding, coaching, performance management, and talent development activities.
• Build leadership capability across supervisors, leads, and associates through structured development and succession planning.

Distribution & Fulfillment Operations

• Lead daily operations across Inventory, Placing, Fulfillment, Shipping, and Warehouse functions.
• Ensure customer orders are executed accurately, efficiently, and on time.
• Optimize labor, equipment, storage capacity, and operational resources to meet business requirements.
• Maintain operational discipline through standard work, tiered accountability, visual management, and daily operating routines.

Inventory Governance & Operational Controls

• Own inventory accuracy, inventory integrity, and warehouse process governance across the operation.
• Establish clear ownership, accountability, and control processes for inventory management.
• Lead cycle count programs, inventory reconciliation activities, root cause investigations, and corrective actions.
• Improve warehouse organization, material flow, storage utilization, traceability, and inventory health.
• Drive improvements in shrink, waste, inventory accuracy, and data integrity.
• Support implementation and governance of Positive Hold & Release (PH&R) processes and inventory control systems.

Customer Service & Delivery Excellence

• Serve as the operational link between Manufacturing, Customer Experience, Planning, Transportation, and Distribution Operations.
• Ensure customer commitments are achieved through effective inventory management and order fulfillment execution.
• Lead resolution of service disruptions, inventory constraints, and order execution challenges.
• Foster a customer-focused culture while balancing service, quality, and operational efficiency.

Operational Excellence & Capability Building

• Partner with Supply Excellence, IE, Technical, and Site Leadership teams to strengthen operational maturity.
• Implement and sustain management systems that create stability, accountability, process discipline, and operating system maturity across the RNH organization.
• Drive continuous improvement initiatives focused on productivity, service, inventory performance, and cost management.
• Advance progress in standardization, training systems, and operational controls.
• Develop scalable processes and organizational capabilities that support Nom Nom's future-state operating model.

Cross-Functional Leadership

• Partner closely with Manufacturing, Planning, Customer Experience, Quality, Transportation, Finance, and Engineering teams.
• Support business growth, network initiatives, process improvements, and strategic operational priorities.
• Lead through operational challenges while maintaining focus on safety, service, quality, and associate engagement.

Success Priorities

The successful candidate will play a critical role in strengthening operational controls, stabilizing performance, and building the capabilities required to support future growth.

Strengthen Inventory Governance & Control

• Improve inventory accuracy, accountability, and material traceability.
• Build sustainable inventory management processes and warehouse controls.
• Reduce NQC, waste, inventory discrepancies, and service risk.
• Strengthen PH&R execution and inventory governance.

Improve Operational Stability

• Establish a consistent operating rhythm across Inventory, Placing, Fulfillment, and Shipping.
• Implement standard work processes, escalation routines, and performance management systems.
• Improve labor utilization, productivity, and execution consistency.

Build Capability & Ownership

• Strengthen supervisor and front-line leadership capability.
• Build training systems, onboarding processes, and succession plans.
• Help build a unified factory-warehouse operating model with common standards, clear accountability, and strong cross-functional collaboration.
• Support deployment of future-state organizational, operational, and inventory management capabilities required for long-term success.

Key Performance Measures

• Safety Performance
• Inventory Accuracy
• NQC & Waste Reduction
• Order Accuracy
• Fill Rate
• On-Time Shipment Performance
• Labor Productivity
• Customer Service Performance
• Operational Compliance
• Associate Engagement
• Talent Development