DBS Bank

Regional bank offering digital banking

Assistant Business Service Manager

Retail & Commercial BankingUpdated on Nov 12

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

A professional degree is required; a degree in business or finance is preferred.
Must meet the relevant regulatory license or training requirements.
Must communicate well in Mandarin and in basic English with customers.
Must have knowledge of banking products and services.
Must be familiar with banking operating systems and process banking transactions accurately and quickly.
Must be able to manage multiple priorities, maintain focus and energy, and manage time effectively.
Must hold a passing certificate for the Financial Markets Knowledge and Professional Ethics Examination.
Must hold a passing certificate for the Trust Business Professional Examination.
Must hold an entry-level foreign exchange professional competency certificate or have at least three months of relevant foreign exchange business experience.

Responsibilities

Assist the Branch Service Manager in supervising and monitoring the branch’s daily service operations.
Within the role’s authority, verify, approve online, and authorize permitted operations and transactions, and provide second-line review for approved transactions.
Identify unusual or suspicious transactions and ensure appropriate handling of non-compliant and unusual or suspected fraud transactions.
Immediately report risks or violations that may breach internal or regulatory requirements to the Branch Business Manager and Branch Service Manager.
Act as the primary maker for non-cash transactions and application services.
Review and release branch account-opening, bill, and application transactions; identify errors promptly and supervise corrections to ensure sound branch operations.
Review and release wealth-management-related branch business and maintain familiarity with wealth-management processes.
Meet the preset customer satisfaction levels in customer satisfaction surveys and tracking programs, such as mystery shopping and telephone service surveys.
Identify potential customers while handling daily work and refer them to sales staff.
Identify potential high-value customers and, where appropriate, accompany sales staff on external customer visits and maintain good customer relationships.
Assist the Branch Service Manager in supervising customer service staff’s daily performance and maintaining staff discipline.
Assist the Branch Service Manager in building trust and morale among customer service staff, motivating and supporting them to improve performance, and resolving employee issues fairly.
Ensure overall operations comply with standards and take appropriate steps to reduce risk and prevent losses.
Ensure compliance with internal policies, standards, guidelines, procedures, and regulatory rules and requirements.
Improve and maintain the quality of branch operational controls and compliance through leadership, education, internal audits, and effective corrective and remedial measures.
Immediately report written or verbal communications or notices from regulators or external organizations to the Branch Manager and head-office units.

Desired Qualifications

A degree in business or finance is preferred.

Senior Associate, Assistant Branch Service Manager - Arena Branch, CBG

助理分行服務經理（ABSM)

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Responsibilities:

（A）分行營運管理

協助BSM監督和監控分行的日常服務運轉。在職權範圍內核對、線上核准和批准授權的操作/ 交易，為批准交易提供第二線覆核。辨別不尋常或可疑的交易，並確保對不合格和不尋常/ 可疑的詐欺交易做出恰當處理。遇有任何可能違反內部主管機關規定的風險或違規事件需立即呈報分行業務經理及分行服務經理。擔任非現金交易及各項申請類服務的主要Maker。擔任分行開戶、票據、各項申請業務檢核放行，及時檢查發現錯誤並督導更正，以達到分行作業面的完善。擔任分行財富管理相關業務的檢核與放行，熟悉財富管理業務流程。

（B）客戶體驗和銷售管理

達到客戶滿意度調查/ 跟蹤計劃中(例如“神秘顧客”和“電話服務調查”)的預設滿意度水平。在處理日常事務時，辨別潛在客戶及將其引薦給銷售人員。辨別潛在的優質客戶,並適時陪同Sales行外拜訪客戶與客戶間保持良好的關係。

（C）人才管理和開發

協助分行BSM督導客戶服務人員的日常工作表現並維持員工紀律。協助分行BSM在客戶服務人員中建立信任和士氣，提供激勵和支持以推動它們創造更好的績效，並公平地解決工問題。

（D）稽核及合規監控

1) 確保整體營運符合標準，並採取適當步驟減少風險和防止損失。

2) 確保完全符合內部政策、標準、準則和規程及主管機關制定的規則和規定。

3) 通過領導、教育、內部查核和有效的改進和補救措施，提高和維持分行營運的控制和合規質量。

4) 若收到主管機關或任何外部機構書面或口頭形式的公文或通知須立即呈報予分行經理及總行單位。

Job Requirements:

1.擁有專業學位，商務或財務相關專業優先考慮。

2.須符合主管機關相關證照或訓練的要求及規範。

3.可良好的運用國語及簡單英語，能與客戶交流溝通。

1.產品知識 • 具備銀行有關產品和服務知識。

2.技術知識 • 熟悉銀行作業系統，能準確快速處理銀行交易。

3.多重任務 • 能夠駕馭多個優先事務，保持敏銳的關注和精力，管理時間，以獲得積極的成。

4.證照要求 • 金融市場常識與職業道德測驗成績合格證明

• 信託業務專業測驗合格證書

• 初階外匯人員專業能力證照或具備3個月以上相關外匯業務經歷

Location:

Dehui

Job:

Customer Service

Schedule:

Regular

Employee Status:

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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