Managed Services - PRC Support Specialist, Supervising Associates, Ey Gds

Job Summary:

The Pursuit Resource Center provides support to the firm’s deals across all sizes – saving time, driving efficiency and ensuring client servers have access to a broad range of well received and accurate materials to leverage in their pursuit efforts.  This role actively supports our pursuit innovation strategy and contributes directly to the products and services to make pursuit efforts more effective.

The Pursuit Resource Center team is responsible for driving pursuit excellence across their domain (Service Line, Region, Sector), with a focus on empowering and supporting self-service pursuit teams. The PRC team require sponsorship from domain leadership and alignment with their strategic priorities. They act as a brand ambassador to ensure that EY’s pursuit self-help strategy meets the needs of pursuit teams.

The PRC team maintains EY’s curated global library of best practice pursuit content, PRC tools, and enablers, as well as providing high-touch pursuit support. The PRC team works closely with business leadership and internal functions to drive adoption of PRC products and services and co-develop pursuit self-help materials to meet the content needs of the business. Ongoing stakeholder engagement with region, service line, and sector leadership is a critical part of the team's success.

Essential Functions of the Job:

• Is responsible for executing pursuit excellence across their domain (Service Line, Region, Sector)
• Acts as a brand ambassador to ensure that GDH pursuit self-help strategy meets the needs of pursuit teams they work with
• Work with PRC Leadership to increase awareness and adoption of EY’s pursuit self-help products and services with domain teams and requestors
• Shares knowledge, best practices, and lessons learned with colleagues, and support presentations and training on pursuit excellence
• Actively contribute content and expertise to in-scope RFPs and proposals, ensuring high-quality responses including quality reviews of team members and applying leading practices and lessons learned
• Assist with pursuit content processes (outreach, harvesting and curation) to ensure materials align with business priorities and can be used effectively by pursuit teams and SMR networks
• Contributes to and maintains EY’s curated global library of best practice pursuit content, PRC tools, and enablers, as well as providing high-touch pursuit support
• Support PRC leadership to build relationships with stakeholders, co-deliver practical solutions and actively promote the value and impact of the PRC
• Works with PRC leadership and others to deliver initiatives and on day-to-day delivery
• Ensure inputs to KPI's/metrics are updated and without error
• Identify and share opportunities for continuous improvement, including ways to innovate, optimize, and enhance EY’s pursuit self-help resources

Supervision Responsibilities:

• Work with considerable autonomy while often managing the work of others
• Provide coaching and mentoring to others; may serve as a Counsellor to other team members in P&CE.
• Support the onboarding and training of new hires in P&CE.
• Oversee the work of the PRC team

Knowledge and Skills Requirements:

Essential

• Act as brand ambassador, promoting the PRC in various forums
• Collaboration & Relationship Building: Ability to engage effectively with pursuit teams, domain contacts and other Clients and Industry teams to understand needs and deliver practical support
• Content Management: Skilled in curating, maintaining, and updating pursuit content, tools, and enablers so they remain accurate, relevant, and easy to access
• Teamwork and collaboration: Works collaboratively, leads smaller projects, supports colleagues and contributes to overall team success
• Intermediate familiarity with AI; applies in daily tasks and identifies efficiency opportunities
• Execution and delivery: Strong focus on producing high-quality, brand-aligned pursuit materials (e.g., proposals, RFP responses, templates) with accuracy and attention to detail
• Performance Measurement & Analytical Skills: Ensuring quality inputs for tracking, and reporting KPIs/metrics, and helping drive improvements
• Adaptability and continuous improvement: Adapts and readily adopts new tools/processes, seeks ways to improve efficiency and share lessons learned
• Project management development and execution skills, managing projects, and working with virtual teams across geographies
• Communication & Presentation Skills: Communicates clearly in writing and verbally to support pursuit teams and contribute to deliverables

Desirable

• SharePoint skills
• Marketing communications, editorial/proof-reading skills
• Excellent project management and time management skills

Other Requirements:

• From time to time, internal and external obligations may require working after normal business hours.        

Job Requirements:

Education:

• University/Bachelors’ degree, Masters Degree Preferred (MBA)

Experience:

• 5-7 years of relevant experience in pursuits, knowledge, or client service, demonstrating an understanding of pursuits and content navigation
• Experience working in a cross-border, multi-cultural environment 
• Knowledge of the bid process and experience in developing external marketing or pitch communications