Full-Time

Senior Vendor Operations Specialist

Posted on 9/23/2025

The Pokémon Company

The Pokémon Company

51-200 employees

Licenses IP for games, cards, media

Compensation Overview

$114.5k - $171k/yr

Bellevue, WA, USA

Hybrid

Hybrid work environment.

Category
Operations & Logistics (1)
Required Skills
SAP Products
Requirements
  • Eight (8) to eleven (11) years of relevant professional experience or a demonstrated equivalent level of expertise.
  • Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
  • Account management experience supporting supply chain/logistics or e-commerce platforms.
  • Experience using ERPs (Oracle Cloud, SAP, etc.).
  • Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
  • Proficient in Microsoft Office.
  • Ability to travel up to 3 times per year domestically and internationally.
Responsibilities
  • Maintain and monitor all upfront and scatter deals in the order management system to ensure accurate and timely delivery.
  • Serve as the primary point of contact for internal teams and external partners, ensuring seamless communication, strategic alignment, and responsive account support.
  • Develop a strong understanding of company products and services to craft effective solutions and enhance customer experience.
  • Build and maintain strong relationships with agency partners, vendors, and internal stakeholders to support business continuity and growth.
  • Develop and implement support delivery strategies, escalation procedures, and training programs to improve service quality and operational efficiency.
  • Identify and execute opportunities for process improvements, cost reduction, and customer value enhancement across support functions.
  • Monitor and report on account health, communication effectiveness, and business performance metrics to ensure long-term success.
  • Advocate for external partners within the organization, ensuring their needs are represented and aligned with internal priorities.
Desired Qualifications
  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

The Pokémon Company manages and licenses the Pokémon IP across video games, trading cards, anime, and merchandise, coordinating the franchise for partner products and services. Its offerings include core video games, the Pokémon Trading Card Game, animated series and films, and licensed merchandise, with Pokémon GO as a prominent freemium mobile game using augmented reality. It differs from competitors by being a consortium of Nintendo, Game Freak, and Creatures, which enables centralized control and consistent cross-media branding and licensing. Its goal is to grow and sustain the Pokémon brand by delivering games and media, expanding partnerships, and engaging fans worldwide through ongoing releases, events, and new ways to experience Pokémon.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Japan

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Licensing spans toys, apparel, tech gear for broad global engagement.
  • Pokémon Center stores and online boost direct retail revenue since 2011.
  • Joint venture with Nintendo, Game Freak, Creatures ensures IP stability.

What critics are saying

  • AI-generated Pokémon guides flood Amazon, duping buyers now.
  • Netflix Pokémon producer embraces AI animation, eroding traditional jobs.
  • Nintendo pursues backdoor lawsuits against AI IP theft immediately.

What makes The Pokémon Company unique

  • Pokémon Company exclusively publishes mobile titles, controlling revenue streams.
  • Pokémon TCG reaches 76 countries in 13 languages globally.
  • 14 apps engage trainers across all ages beyond Pokémon GO.

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Benefits

100% employer-paid healthcare premiums for you

Generous paid family leave

Employer-paid life insurance

Employer-paid long and short-term income protection insurance

US Employees: 401k Employer Matching

UK/IRE Employees: Pension Employer Contributions

Fitness reimbursement

Commuter benefit

LinkedIn learning

Comprehensive relocation package

Hybrid work environment

Company News

Niantic Labs
Oct 20th, 2025
Niantic Inc. Raises $20 Million in Financing from The Pokémon Company, Google and Nintendo

Back in August, we announced Niantic would spin out from Google to become an independent company. Today, we are thrilled to disclose that our mission will be backed by global giants in the game, entertainment and technology sectors.

Instant Gaming
Sep 30th, 2024
Pokémon UNITE will close its servers in Belgium and the Netherlands in November 2025

Pokémon UNITE will close its servers in Belgium and the Netherlands in november 2025.

One Esports
Sep 16th, 2024
Gotta catch 'em all! How to get limited edition 7 Eleven Pokemon card

Pokemon fans in the Philippines are in for a treat as 7 Eleven has partnered with The Pokemon Company and Niantic Inc. to bring the beloved franchise to life in stores nationwide.

Nintendo Life
Sep 4th, 2024
Pokémon Sleep Has Double The Number Of Monthly Users In Japan Than The US

Over in Japan, Pokémon Sleep is currently the most downloaded mobile app in the Health & Fitness category and has the largest revenue share, according to Sensor Tower (reported by Famitsu, and shared by Automaton Media).

Pokemon Go Florida
Aug 20th, 2024
Pokémon Horizons: The Series Part 4 Set to Premiere on November 22, 2024, Exclusively on Netflix

Following the successful launch of Part 3, The Pokémon Company International has announced the premiere date for Part 4 of "Pokémon Horizons: The Series."

INACTIVE