Sales and Service Operation Specialist

Job Description

• Coordinate and manage sales, service and operational administration activities for the Robotics Division in Türkiye, ensuring efficient support to business operations.
• Prepare and submit technical and commercial proposals for robot configurations and direct sales, collaborating with overseas production teams.
• Localize Stäubli robots in Türkiye, manage service requests, and oversee spare parts processes.
• Coordinate operations with international production units and manage critical stock and consignment stocks.
• Fulfill orders for robots and spare parts, ensuring timely shipment and invoicing.
• Create and manage quotations, records, sales and service orders in SAP and CRM systems to meet robot, spare parts and service demands.
• Manage service requests, including feasibility studies, installations, training, field services, preventive maintenance and warranty services.
• Support the team for service and application training requests and maintain related records in the CRM system.
• Support robot and service sales activities, including marketing communication and related administrative processes.
• Prepare quotations for workshop and field service activities and ensure invoicing of chargeable services to customers.
• Follow up open orders and invoicing activities, proactively coordinating with the relevant functions to resolve issues or delays.
• Manage and support intercompany activities with other Stäubli entities, including orders, services and related invoicing flows.
• Review, control and approve division-related invoices and coordinate timely submission to the Finance Department.
• Support cross-functional coordination between Sales, Service, Finance, Logistics and international teams to related operations.
• Provide remote administrative and operational support, when required, to other Units within the South West Europe Region, performing such activities from the employee's regular place of work in Türkiye.
• Support regional activities and cross-country processes related to Sales Administration, Service Administration, order management, quotations, SAP/CRM activities and other operational requirements, according to business needs and regional priorities.
• Collaborate with colleagues across the South West Europe Region to promote process consistency, workload sharing and operational continuity across Units.

Qualifications

• Bachelor's degree in Engineering, Business Administration or a related field.
• Minimum 2 years of experience working with ERP and CRM platforms; SAP knowledge is a plus.
• Fluent English communication skills, both written and spoken, are mandatory. The role requires regular interaction with international managers, colleagues, production units and other Units within the South West Europe Region.
• Residing on the Asian side of Istanbul.
• Strong coordination, planning and communication skills.
• Well-organized, detail-oriented and self-motivated.
• Ability to manage multiple tasks, priorities and activities for different internal stakeholders simultaneously.
• Ability to work effectively in an international and regional environment, including remote collaboration with other countries and Units.
• Proficiency in MS Office applications.
• Good understanding of sales, service and operational processes.
• Experience in import and logistics operations is considered an advantage.
• For male candidates, military service must be completed.

Additional Information

Thank you for your interest in Stäubli.

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