IT Site Support Senior Analyst - Information Technology

What you’ll do:

• Serve as the primary Site IT contact for the assigned manufacturing site, with day-to-day ownership of site IT health, service quality, user experience, and operational continuity.
• Independently manage incidents and service requests, troubleshoot varied and non-routine technical issues, perform root-cause analysis, and coordinate resolution with regional or global IT teams when required.
• Deploy, configure, maintain, and support end-user and site technologies, including client operating systems, productivity software, PCs, peripherals, mobile devices, printers, scanners, switches, wireless access points, virtual machines, UPS, and IT equipment and systems supporting R&D Labs and other site functions.
• Support site infrastructure and manufacturing technology environments, including network, server room, wireless and private cellular connectivity, shopfloor systems, OT / Industry 4.0, IoT, workflow solutions, MES, WCS, industrial PCs, RF scanners, and other connected manufacturing technologies.
• Assess technology impacts and risks, provide recommendations within Eaton standards, and coordinate implementation, testing, validation, and stabilization with relevant technical teams.
• Execute IT Service Management processes covering incident, request, problem, change, asset, and project management, and monitor and support achievement of applicable SLAs and site performance expectations.
• Maintain the site IT disaster recovery plan and support periodic walkthroughs, validation, and business continuity activities with relevant stakeholders.
• Analyze IT service and operational data to identify recurring issues, risks, and improvement opportunities, draw conclusions from trends and performance data, and drive corrective actions and improvement initiatives.
• Support IT inventory, risk assessment, profit planning, budgeting, forecasting, and infrastructure spending activities, providing site-level input based on operational and technology needs.
• Participate in internal audits and ensure site IT operations comply with Eaton requirements for information security, data protection, physical and information asset protection, ethics, compliance, and other applicable IT policies and standards.
• Apply Lean and continuous improvement practices, including 5S and Gemba where applicable, to improve site IT performance, reliability, and operational effectiveness.
• Support and, where assigned, lead local IT workstreams for site startup, expansion and closure, plant modernization, M&A/TSA support, infrastructure upgrades, voice and network deployment, manufacturing technology implementation, and other site initiatives.
• Coordinate end-to-end site IT deployment activities from requirement clarification and implementation planning through onsite execution, testing, issue resolution, stabilization, and transition to ongoing support.
• Participate in and, where assigned, lead broader SIS and regional improvement initiatives requiring site implementation, local coordination, or technical expertise, contributing lessons learned, training, and best practices to support consistent deployment and continuous improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent relevant experience.
• 5+ years of relevant IT experience, preferably in site IT, infrastructure, IT service delivery, or a manufacturing / industrial environment.
• Demonstrated experience supporting complex site IT environments and independently handling varied and non-routine technical and operational issues.
• Experience supporting or leading IT projects, technology deployments, and continuous improvement initiatives in a cross-functional environment.
• Strong written and verbal English communication skills, with the ability to work effectively in an English-speaking regional and global environment.
• Strong knowledge of end-user and site IT technologies, including client operating systems, productivity software, PCs, peripherals, mobile devices, printers, scanners, switches, wireless access points, virtual machines, UPS, and IT equipment and systems supporting R&D Labs.
• Solid knowledge of site IT infrastructure and connectivity, including network, wireless technologies, server room infrastructure, voice and network solutions, and related site-based IT systems.
• Working knowledge of manufacturing IT and OT environments, including Industry 4.0, shopfloor systems, industrial PCs, IoT, workflow solutions, and connected manufacturing equipment; experience with MES, WCS, and private cellular technologies is preferred.
• Good understanding of IT Service Management practices, including incident, request, problem, change, asset, and project management, as well as SLA and service performance management.
• Strong troubleshooting, root-cause analysis, and data analysis capabilities, with the ability to resolve varied and non-routine technical issues, identify trends and risks, draw conclusions from complex data, and recommend practical solutions and improvement actions.
• Working knowledge of information security, data protection, IT compliance, physical and information asset protection, disaster recovery, business continuity, and Lean / continuous improvement practices.

Skills: