Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Client Service Executive - Commercial Insurance

Insurance Sales & AgencyConfirmed live in the last 24 hours

Full-timeAliso Viejo, CA, USA

About the Job

Requirements

A bachelor's degree plus at least 3 years of daily client service experience is required, or at least 6 years of industry experience with increasing responsibility directly related to the duties, including at least 3 years of daily client service.
Maintain a valid unrestricted California Fire & Casualty Solicitors license and a valid driver's license.
Achieve and maintain advanced insurance designations applicable to the duties, such as CPCU or CIC.
Have an excellent understanding of insurance terminology, industry trends and factors, and business insurance lines.
Demonstrate proficiency with Microsoft Office software, including Word, Excel, and Outlook.
Prioritize tasks, set and achieve goals, solve problems logically, and present results clearly and precisely in oral and written form.
Present complicated information clearly to varied interest groups, adapting style and content to connect with the audience.
Use a computer keyboard and sit in a stationary position for extended periods, and use office equipment such as fax and copy machines and telephones.
Travel to client sites, usually within driving distance and occasionally involving a 1–2 night stay.

Responsibilities

Oversee ongoing account service activities, including preparing monthly production and activity reports; managing and collecting receivables with the Client Sales Executive; meeting regularly with that executive to provide updates and advice; coordinating account activities; reviewing and delivering summaries, proposals, and policies; leading, presenting, and participating in client meetings; maintaining current insurance summaries; updating EAWs annually; and meeting service commitments such as stewardship reports and pre-renewal meetings.
Participate in new business development and proposals with the Client Sales Executive, pursue opportunities to round out existing client programs with additional or increased coverage lines, coordinate coverage placement by directing the service team, and deliver binders and invoices.
Manage all aspects of the renewal process, including initiating client contact and renewal strategy meetings; gathering renewal underwriting information; overseeing preparation and updates to underwriting specifications; coordinating coverage placement through instructions to Marketing and the Client Administrator; reviewing and delivering binders and invoices; involving the Client Sales Executive as needed in marketing; preparing and delivering proposals; preparing orders and instructions for the Client Administrator; and managing expiration lists.
Establish and maintain effective working relationships with associates and clients.
Lead service team members by fostering trust, open communication, and cohesive teamwork; facilitating problem solving and collaboration on client difficulties; focusing the team on internal and external client requirements and familiarizing members with client specifications, procedures, processes, quality standards, techniques, and tools; providing business information to support professional development; ensuring deliverables meet client requirements, cost, and schedule; and coordinating with the department Manager and Director of Operations to secure resources, address impediments, and escalate unresolved issues.
Supervise, direct, and develop assigned associates’ skills, knowledge, and abilities; evaluate performance and provide ongoing constructive feedback and coaching on goals and required skills; work with Human Resources and department colleagues to recruit, screen, and interview candidates; help associates resolve concerns involving job duties, performance standards, and coworker relations; and, with guidance from the Director of Operations and Human Resources, address performance problems through coaching, performance improvement plans, progress documentation, and disciplinary action.

Company:

Description:

Summary

Responsible for retention of existing business and the development of business within those assigned accounts. Client Executive Service associates act as a leader for the Client Service Team members as well as Marketing and Risk & Loss associates as the need for their expertise occurs. This position may also supervisor Client Administrators, Client Managers, and Insurance Associates as assigned.

Essential Duties & Responsibilities

Oversee ongoing account service activities.
- Prepare monthly production and activity reports.
- Manage/collect receivables in conjunction with Client Sales Executive.
- Meet regularly with Client Sales Executive to update, advise and inform.
- Coordinate activities on accounts.
- Review and deliver summary, proposals and policies.
- Lead, present and participate in meetings with clients.
- Maintain current Insurance Summaries on all accounts.
- Update EAW’s annually on all accounts.
- Meet service commitments (Stewardship Report, Pre-Renewal Meetings, etc.)
Participate in new business development and proposals with Client Sales Executive.
- Pursue opportunities to round out existing client programs with additional and/or increased lines of coverage.
- Coordinate coverage placement through managing the direction provided to service team.
- Deliver binders and invoices.
Manage all facets of renewal process.
- Initiate client contact and orchestrate renewal strategy meetings.
- Gather renewal underwriting information.
- Oversee process of preparing and updating underwriting specifications.
- Coordinate coverage placement through instructions provided to Marketing and Client Administrator, review and deliver binders, invoices, etc.
- Advise, inform and involve Client Sales Executive, as required in marketing process.
- Prepare and deliver proposals.
- Prepare all orders and instructions to Client Administrator.
- Manage expiration lists.

Establish and consistently maintain effective and positive working relationships with Associates and clients.
Act as a leader for the service team members.
- Create an environment oriented to trust, open communication, and cohesive team effort.
- Facilitate problem solving and collaboration when faced with client difficulties.
- Focus the team on the internal and external client requirements, familiarizing them with client specifications, work procedures and processes, quality standards, techniques and tools to support task performance.
- Provide necessary business information to enhance the team’s professional development.
- Ensure deliverables are prepared to satisfy client requirements, cost and schedule.
- Work closely with department Manager and Director of Operations to obtain necessary resources to support the team’s requirements, discuss project impediments, and to escalate issues which cannot be resolved by the team.
Supervise, direct, and develop the skills, knowledge and abilities of associates as assigned.
- Evaluate performance and provide ongoing constructive feedback and coaching regarding achievement of goals and skills need to be successful in the position.
- Working with Human Resources and others within the department for recruitment, screening and interviewing of candidates to select the best-qualified candidates for openings within the team.
- Help associates address and resolve a wide variety of concerns which typically involve job duties, performance standards, and relations with coworkers. With assistance and guidance from Director of Operations, Orange County as well as those with the Human Resources department, address performance problems through the use of coaching, development of performance improvement plans, documentation of progress and taking of disciplinary action.

Education and/or Experience

Bachelor’s degree plus 3 or more years of daily World Class Client service experience is required; or, a minimum of 6 years industry experience showing increasing responsibility directly related to the performance of the above duties including 3 or more years of daily World Class Client service.
Maintain a valid unrestricted California Fire & Casualty Solicitors license and a valid Drivers license.
Achieve and maintain advanced insurance designations applicable to the above duties such as CPCU or CIC designations.
Excellent understanding of insurance terminology, trends and factor influencing the industry, and the various lines of Business Insurance insurance.
Proficiency with MS Office Software (Word, Excel, Outlook).
Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form.
Ability to present complicated information to a variety of interest groups in a clear and unambiguous way, connecting with the group in terms of style and content.

Work Environment & Physical Demands

Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones.
Work is performed in a typical interior/office work environment.
Travel to client sites will be required. Usually travel is within driving distance, but may occasionally consist of a 1 to 2 night stay.

#MMAwest

#LI-DNI

#MMABI

The applicable base salary range for this role is $92,400 to $172,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

About the Company

Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: New York, NY
Founded: 1871

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