Hapag-Lloyd

Global liner shipping and terminal services

Sales Support Coordinator

Sales OperationsConfirmed live in the last 24 hours

Full-timeSaudi ArabiaNo salary listedIn-person

About the Job

Requirements

A university degree or equivalent is required.
Good command of written and spoken English is required.
Working knowledge of Microsoft Office is required.
At least 2–3 years of experience in shipping and sales is required.
Saudi nationality is required.
Knowledge of FIS is required.
Ability to work well with others and follow guidelines is required.
A positive attitude is required.
Receptiveness to new ideas and a drive for personal development are required.

Responsibilities

Ensure high-quality interactions with customers, remain customer-oriented, and create value for customers and Hapag-Lloyd.
Support Sales Executives with relevant sales tasks, including following up on ongoing and new business with customers.
Prepare and send rate quotations to customers.
Monitor quotation and customer performance, including tenders, and follow up with customers where required.
Manage disputes and exceptions.
Provide clear handover information to Customer Service.
Assist Customer Service with problem-solving related to customer issues where required.
Validate and input new customer data into Salesforce and FIS.
Update the customer relationship management system with customer calls, rate offers, and completed customer follow-ups.

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

University degree or equivalent

Good command of written and spoken English

Working knowledge of MS Office

Able to work well with others and follow guidelines

Positive attitude

FIS knowledge

Receptive and be able to grasp new ideas and drive for personal development

Must have:

At least 2-3 years of experience in shipping and sales.
Saudi nationality.

Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers

Preparing and sending of rate quotations to customers

Monitor quotation and customer performance including tenders and follow up with customers where required

Dispute & Exception management

Give clear handover info to Customer Service

Assist Customer Service with problem solving related to a customer issues where required

Validate and Input of new customer data into Salesforce and FIS

Handling updating of CRM with customer calls, rate offers, customer follow ups done

About the Company

Hapag-Lloyd

Global liner shipping and terminal services

Hapag-Lloyd operates as a global container shipping company providing liner services and related terminal and infrastructure activities. It moves goods by coordinating schedules, bookings, and logistics across its fleet of modern ships (including many reefers) and its network of terminals to deliver end-to-end shipments. The company differentiates itself with its large, modern fleet, expansive global network serving more than 600 ports, and integrated logistics capabilities. Its goal is to offer fast, reliable connections between ports and to expand its terminal and inland logistics services for customers.

Company size: 10,001+
Company stage: IPO
Headquarters: Hamburg, Germany
Founded: 1847

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