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TikTok

Short-form video platform with ads

Product Operation Manager - Experience ops, Strategy & Workflow

Business OperationsConfirmed live in the last 24 hours
Full-timeSan Jose, CA, USAIn-person

About the Job

Requirements

  • A bachelor's degree or above and more than three years of work experience.
  • In-depth understanding and judgment of industry development, user experience, and competitor dynamics.
  • Keen insight and analytical skills.
  • Empathy for user feedback and pain points, with good logical thinking and decomposition skills.
  • Strong cross-functional coordination and collaboration skills, a goal-oriented mindset, and a proactive approach to driving problem resolution and improvement.

Responsibilities

  • Own TikTok user experience identification, analysis, and optimization based on data analysis, AI tool construction, and cross-team collaboration.
  • Collaborate with the team to identify experience issues, develop optimization plans and strategies, and drive implementation with core teams such as product, research and development, and algorithms.
  • Proactively identify and address potential experience issues based on upstream product strategy iterations, product feature updates, and related rule updates within the business segment.
  • Establish cooperative relationships and collaboration mechanisms with internal teams and external partners; identify, follow up on, and drive resolution of user requests related to product features.
  • Combine business needs with user feedback signal analysis to investigate genuine user needs.
  • Collaborate with product managers and use AI tools and intelligent solutions to monitor overall experience metrics, assess experience health, and promptly identify latent experience issues.
  • Regularly review user-experience-related rules, products, and strategies; monitor overall experience data, assess experience levels, and promptly identify existing experience issues.

Desired Qualifications

  • Experience working across multiple locations and time zones within global organizations.
  • Project management office (PMO) experience.

About the Company

TikTok

Short-form video platform with ads

TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.

Company size
10,001+
Company stage
Grant
Total funding
$740K
Headquarters
Santa Monica, CA
Founded
2016

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