Carbon Health

Primary, urgent, and telehealth care platform

Medical Receptionist

Clinical Support & Patient AdministrationPosted on Nov 10

Full-timeHowell Township, NJ, USA$20 - $26 /hrIn-person

About the Job

Requirements

Remain focused and calm during stressful situations, including high patient volume and emergency situations.
Have computer skills, working knowledge of or willingness to learn Google Suite, and typing speed of at least 30 words per minute.
Have a high school diploma or equivalent.
Have at least one full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting, or three years of related customer-service experience.
Be able to multitask effectively and demonstrate critical time-management skills.
Demonstrate the ability to interact with healthcare professionals, patients, and insurance companies.
Have excellent customer-service skills.
Be available and flexible to work weekdays, weekends, and some holidays.

Responsibilities

Greet and register patients and handle administrative tasks and procedures that support an exceptional patient experience.
Serve as the first and last interaction with patients, greet them, and act as a resource.
Schedule patients through different modalities.
Introduce patients to the Carbon app.
Verify insurance and collect copayments.
Write referrals and prepare laboratory paperwork.
Collaborate on projects with clinical leadership to enhance the patient experience.

Desired Qualifications

Have experience and familiarity with medical insurance, including costs, deductibles, copayments, and coverage.

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

About the role

The Medical Receptionist position is responsible for greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience. This role offers the opportunity to see how an urgent care operates and work alongside a team of dedicated healthcare providers. This position is ideal for those who wish to pursue a career in health care. This is a fast-paced role that calls for the ability to multitask, think on your feet and work independently. We are looking for someone who is patient focused, empathetic and positive. This role is critical to the entire patient experience. We are looking for someone with availability and flexibility to work weekdays, weekends and some holidays.

What you'll do

Be the first and last interaction with our patients
Greeting patients and acting as a resource
Schedule patients through different modalities
Introduce the Carbon app to patients
Verify insurance and collect copayments
Administrative work such as writing referrals and preparing lab paperwork
Work collaboratively on projects with clinical leadership to enhance the patient experience

Qualifications

Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred
Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm
High school diploma or equivalent
At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience
Must be able to multitask effectively; critical time management skills necessary
Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
Excellent customer service skills

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About the Company

Carbon Health

Primary, urgent, and telehealth care platform

Carbon Health provides primary, urgent, and virtual care through a hybrid model that combines offline clinics with an online platform. Patients can book same-day appointments and receive care either in person or via a mobile app, enabling convenient access to healthcare. The service works by offering flexible scheduling, via a mobile app and clinics, with care delivered through physicians who conduct visits—billing is handled as standard service fees paid out-of-pocket or through insurance, and the company also offers prescription delivery. Unlike many providers, Carbon Health does not require memberships and accepts most major insurance plans, broadening access for a wide range of patients. The goal is to make healthcare simpler and more reachable by leveraging technology to connect patients with timely, quality care wherever they are.

Company size: 1,001-5,000
Company stage: Bankrupt
Total funding: $616.8M
Headquarters: San Francisco, CA
Founded: 2015

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