Join us at Trustpilot as our UX Research Director, where you’ll guide a creative team on a mission to redefine the landscape of digital trust. Your voice will be pivotal in integrating the customer voice into every aspect of our product, ensuring we remain deeply connected and responsive to user needs. You’ll solve some exciting challenges, spearheading research that guides our product strategy. At Trustpilot, we celebrate an open-to-all culture, welcoming diverse perspectives that enrich our collaborative environment. Come be a part of our journey in shaping an innovative product with users at its heart. 

What you’ll be doing:

• Grow and lead a skilled, diverse, inclusive team of UX Researchers 
• Mentor and develop the skills, talents, and careers of the UX Researchers and UX Research Managers on your team, coaching them to have an impact on all outcomes
• Collaborate closely with leaders in other functions (Product and Engineering) to ensure that product areas are both planning well and hitting their metrics
• Set the vision for how UX Research continues to be a trusted and strategic partner for important company, product, and design decisions
• Be a tireless advocate for research influence and research priorities
• Build a thriving culture where UX Researchers do high-quality work and uphold our outstanding product experience
• Design and scale the organization, partnering closely with Leadership and Recruiting on headcount budgeting and forecasting
• Manage the UXR roadmap prioritizing and scoping UXR initiatives

Who you are:

Essential

• 5+ years of experience as a people manager at later-stage tech company
• Experience sourcing, interviewing, hiring, and onboarding for your team, as well as spotting promising research talent
• Proven history of effectively supporting people, including developing talent on your teams and recruiting a diverse team that reflects our learners
• Effective written and verbal communication skills that lead to effective and concrete output
• Experience defining and influencing product strategy
• An understanding and appreciation for the accurate application of data and metrics in UX Research
• Attention to detail and a focus on standards

Desirable

• A strong appreciation for and experience working closely with Product Design, Design Operations, and Product Management
• Worked at a company with very high design standards
• Experience managing both quantitative and qualitative UX Researchers

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

#LI-DK1