Program Manager

Position Overview

The Program Manager leads day-to-day delivery for a program, major initiative, or coordinated set of related projects and workstreams involving Adobe Experience Cloud solutions. The role establishes integrated governance and planning, coordinates project managers and cross-functional contributors, and ensures scope, schedules, budgets, dependencies, quality, risks, and outcomes are managed as a connected whole.

Serving as the primary delivery escalation point within the assigned scope, the Program Manager aligns client and internal stakeholders on priorities and tradeoffs, resolves cross-workstream constraints, and maintains program-level transparency. The role guides project managers through delegation, review, and coaching while escalating account, portfolio, or organizational decisions to the appropriate owners and improving delivery practices across the program.

Location: Remote – United States
 Program Planning & Governance

• Lead day-to-day delivery for a program, major initiative, or coordinated set of related projects and workstreams.
• Establish integrated program governance, plans, milestones, financial views, dependencies, risks, reporting, and decision routes.
• Coordinate Project Managers, Scrum Masters, and cross-functional contributors to deliver timely, high-quality integrated results.
• Align client and internal stakeholders on program goals, priorities, sequencing, commitments, tradeoffs, and success measures.

Delivery Oversight, Risks & Escalations

• Serve as the primary delivery escalation point within assigned scope and drive issues to clear decisions or accountable owners.
• Resolve cross-workstream constraints and coordinate program-level mitigation, recovery, change, and dependency management.
• Review project and workstream delivery for consistency, quality, transparency, readiness, and alignment to intended outcomes.
• Maintain consolidated program health, financial, resource, risk, and outcome reporting, providing decision-ready recommendations.

Stakeholder & Team Leadership

• Guide project managers and cross-functional contributors through delegation, review, coaching, and practical program guidance.
• Capture reusable practices, lessons learned, governance improvements, and delivery insights across the program.

Adobe Platform Delivery Context

• Coordinate delivery across relevant Adobe Experience Cloud solution tracks, aligning technical dependencies, program sequencing, milestones, and stakeholder visibility.
• Support program planning for Adobe platform interactions, data flows, technical constraints, environment dependencies, and dev/QA/stage/prod deployment workflows, as applicable to the engagement.
• Coordinate cross-team integration efforts involving multi-platform implementations, migrations, or modernization of Adobe technology stacks when included in program scope.

 Program & Project Delivery

• 5–10 years of experience, or equivalent practical experience.
• Experience leading day-to-day delivery for a program, major initiative, or coordinated set of related projects and workstreams.
• Ability to establish integrated plans, milestones, financial views, dependency tracking, risk management, reporting, and decision routes.
• Ability to manage scope, schedules, budgets, quality, risks, resources, and outcomes as a connected program.
• Experience coordinating Project Managers, Scrum Masters, and cross-functional contributors to support consistent, high-quality results.

Governance, Risk & Stakeholder Management

• Ability to serve as the primary delivery escalation point within assigned scope and drive issues to decisions or accountable owners.
• Ability to align client and internal stakeholders on goals, priorities, sequencing, commitments, tradeoffs, and success measures.
• Experience managing cross-workstream constraints, dependencies, change, mitigation, and recovery planning.
• Ability to maintain transparent program health, financial, resource, risk, and outcome reporting and present decision-ready recommendations.

Adobe Platform & Technical Delivery Context

• Broad fluency across Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage.
• Knowledge of data lifecycle, source systems, identity models, ingestion processes, segmentation logic, and activation workflows.
• Understanding of multi-environment architecture, platform-to-platform interactions, integration dependencies, and deployment processes supporting Adobe Experience Cloud programs.
• Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration efforts.

Communication & Team Leadership

• Clear communication skills and the ability to align stakeholders, surface tradeoffs, and maintain program-level transparency.
• Ability to guide project managers and delivery practitioners through delegation, review, coaching, and practical program guidance.
   

• Leads day-to-day work for a team, product area, or workstream; coordinates contributors and ensures quality results.
• Acts as the primary escalation point within assigned scope and escalates account, portfolio, or organizational decisions to the appropriate owners.
• Expected utilization target: 85%.
• Ability to travel up to 30%. Depending on client assignments and area of specialization, additional delivery methods, certifications, domain knowledge, or client responsibilities may be expected.
   

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.