I

IHG

Global hotel company

Health Club Receptionist - Cp

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeKuwaitNo salary listedIn-person

About the Job

Responsibilities

  • Maintain health club facilities according to set standards of order and cleanliness.
  • Process all incoming and outgoing calls accurately and courteously.
  • Record all entries on traffic sheets.
  • Call guests by name whenever possible.
  • Page staff members when requested.
  • Abide by principles of guest privacy.
  • Handle guests’ needs or requests and report complaints to the Telephone Supervisor.
  • Abide by standards, policies, and procedures governing emergencies related to health and safety, fire, bomb scares, and other critical situations.
  • Maintain a clean work environment.
  • Attend to guest queries and requests promptly.
  • Maintain current hotel information.
  • Report repairs and maintenance problems to the supervisor.
  • Become familiar with facilities, activities, equipment, services, and other pertinent information to provide guests with accurate information.
  • Know hotel facilities in order to promote and sell them to guests.
  • Ensure guests’ amenities, towels, linen, and other needs are adequately supplied.
  • Follow hotel procedures for issuing and retrieving pool towels.
  • Conduct activities and services for guests, members, and registered children, providing proper instruction and safety reminders.
  • Abide by hotel rules, regulations, policies, and procedures.
  • Apply correct charges to guests and visitors for use of the pool, spa, and gym where applicable, and post charges to room bills according to procedure.
  • Attend scheduled training.
  • Participate in employee activities.
  • Adhere to specified hygiene and personal appearance standards.
  • Participate in activities concerning environmental protection.
  • Ensure only qualified persons, such as in-house guests, members, and guests who have paid the entrance fee, are allowed to use the facilities.
  • Maintain the cleanliness of exercise rooms, garden areas, and tennis courts.
  • Greet and escort guests to lounge chairs and present towels.
  • Maintain a comprehensive library of books and magazines in different languages.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at IHG

See more jobs